St-Hubert Selects Intouch Insight’s Customer Experience Management Software, LiaCX™
By: Lindsay Sykes April 11, 2018
OTTAWA, Canada (April 11, 2019) – Intouch Insight Ltd. (“Intouch”) (TSXV: INX) (OTCQB: INXSF) today announced that it has signed a two-year agreement with St-Hubert BBQ Ltd. to provide its customer experience management software, LiaCX™. The agreement is for two years and will renew on an annual basis until terminated by either party.
St-Hubert is part of Recipe Unlimited Corporation (formerly Cara Operations Limited). St-Hubert currently operates 124 restaurants in Canada and is known for its famous roasted chicken served since 1951. The restaurant chain will use LiaCX to collect and combine real-time customer feedback, contextual data, and operational data. The LiaCX platform will provide St-Hubert with a deep understanding of customer experience (CX) at every location and empower teams across the organization to take effective, measurable actions to drive ongoing CX improvements.
“Excellent customer experience is crucial to me and all the franchisees of our restaurants. We were looking for ways to take our customer experience data collection and analysis to another level,” said Richard Scofield, President of St-Hubert BBQ. “The Intouch product is user friendly and includes forward-thinking elements such as artificial intelligence and predictive analytics that we felt would best support our commitment to customer satisfaction, employee engagement, and superior results. When we considered the product’s strength, competitive pricing, and the company’s long history of customer service, we felt that Intouch was the right decision.”
“We are absolutely thrilled to have been chosen to partner with such a strong and iconic brand in Québec as they continue to measure and improve their customer experience. We are confident that by combining our patent-pending Action Campaign™ technology with our automated collection and analysis of customer feedback and contextual data, we will be able to provide tremendous value to St-Hubert,” said Cameron Watt, President & Chief Executive Officer, Intouch Insight. “We are excited about how progressive the management at St-Hubert is about leveraging technology to deliver better experiences, and we anticipate that this partnership will continue to flourish as we work together more closely. We are looking forward to discussing some of the more cutting-edge applications of LiaCX such as Internet of Things sensors,” said Watt.
About St-Hubert Group
The St-Hubert Group employs more than 10,000 people in its restaurant and food divisions. Established in Montreal in 1951, today St-Hubert BBQ Ltd has 124 rotisseries in Quebec, Ontario and New Brunswick serving more than 31 million meals a year.
St-Hubert Group is also a Retail division that manufactures and distributes several food products, including these products under the St-Hubert brand: sauces, soups, ribs, meat pies and chicken pot pies.
The company has a long tradition of innovation and strives continuously to satisfy its customers. For more information, visit st-hubert.com.
About Intouch Insight
Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. Through its flagship SaaS product, LiaCX™, Intouch helps clients collect and centralize data from multiple customer touch points, gives them actionable, real-time insights, and provides them with the tools to continuously improve customer experience. Founded in 1992, Intouch is trusted by over 300 of North America’s most-loved brands for their customer experience management, customer survey, mystery shopping, mobile forms, operational and compliance audits, and event marketing automation solutions. For more information, visit intouchinsight.com.
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