Additional Products
CEM Toolkit

    Don't miss out! Sign up to receive our monthly newsletter with the latest tips on improving your customer's experience.

      The Company
      Investor Information

      Get in touch

        Your customers have the answers

        Regardless of the question, when it comes to experience, your customers are the experts. Listen to them with IntouchSurvey™.

        Request a Demo

        Survey hero banner image - trim

         

         

        How Survey Helps

        "It can cost five times more to attract a new customer than it does to retain an existing one."
        Forbes

        Retain Existing Customers

        Use Survey to understand what your customers love about you as well as what they might like to see from you in the future to ensure they keep coming back.

         

        Increase Average Deal Size

        Use Survey to dig deeper into your customer's experience. If they're coming to you to fill one need, why not others? Identify and resolve any aspects of your customer journey that is prohibiting them from taking advantage of your full offerings.

        Acquire New Customers

        Whether you're replicating a success or filling a gap, learnings from one customer interaction are an opportunity for everyone that follows. As you leverage surveys to continuously learn from your existing customers it will increase your ability to attract and wow new ones.

         

        Send Surveys Users WANT to Complete

         

        Show what you know

        You know your customers, so show them you've been paying attention. Include personalized details such as locations visited or items purchased so they see they're not just getting a generic questionnaire.

        contactTokens
         

        Make it easy

        Dynamic logic means you can create one survey that adapts to each recipient. Use simple logic to show or hide questions based on a user's responses or customer attribute - saving them time and increasing your completion rate.

         

        surveyLogic
         

        Take smart surveys further

        Prevent survey fatigue with our Survey Health feature which estimates survey completion time and completion rates. Schedule surveys so you know you’re reaching your customers at the right time. These aren't your grandpa's surveys.

        surveyHealth
         

        The Survey Trifecta

        CSAT

        Track Customer Satisfaction in order to monitor overall brand sentiment and build brand loyalty. Leverage feedback to refine processes and launch new initiatives.

        CES

        Dig even deeper into your customer's experiences with Customer Effort Scores. Automatically trigger a survey after a transaction while the interaction is freshest.

        NPS

        Support your brand champions and learn from any detractors with your Net Promoter Score. Our intuitive dashboards makes it easy to review at a glance and dig deeper to drive actionable insights.

        action-campaigns-no-device-with-shadow_46e24dcfd192df8833b956a531574b8c
         

        Make the Most of Your Data

        Dedicated Dashboards

        Understand the key drivers of customer satisfaction and dissatisfaction. Set goals for improvement and compare performance over time.

        Filter and Drill Down

        Drill down to specific survey answer summaries or filter to view your data by date, question, location, attributes and more.

        Centralized Contact Center

        Keep all of your contact data in one spot to simplify survey deployments and track respondents over time.

        The time to act is now!

        GET STARTED