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        Your customers have the answers

        Regardless of the question, when it comes to experience, your customers are the experts. Listen to them with IntouchSurvey™.

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        How Survey Helps

        "It can cost five times more to attract a new customer than it does to retain an existing one."

        Retain Existing Customers

        Use Survey to understand what your customers love about you as well as what they might like to see from you in the future to ensure they keep coming back.


        Increase Average Deal Size

        Use Survey to dig deeper into your customer's experience. If they're coming to you to fill one need, why not others? Identify and resolve any aspects of your customer journey that is prohibiting them from taking advantage of your full offerings.

        Acquire New Customers

        Whether you're replicating a success or filling a gap, learnings from one customer interaction are an opportunity for everyone that follows. As you leverage surveys to continuously learn from your existing customers it will increase your ability to attract and wow new ones.


        Send Surveys Users WANT to Complete


        Show what you know

        You know your customers, so show them you've been paying attention. Include personalized details such as locations visited or items purchased so they see they're not just getting a generic questionnaire.


        Make it easy

        Dynamic logic means you can create one survey that adapts to each recipient. Use simple logic to show or hide questions based on a user's responses or customer attribute - saving them time and increasing your completion rate.



        Take smart surveys further

        Prevent survey fatigue with our Survey Health feature which estimates survey completion time and completion rates. Schedule surveys so you know you’re reaching your customers at the right time. These aren't your grandpa's surveys.


        The Survey Trifecta


        Track Customer Satisfaction in order to monitor overall brand sentiment and build brand loyalty. Leverage feedback to refine processes and launch new initiatives.


        Dig even deeper into your customer's experiences with Customer Effort Scores. Automatically trigger a survey after a transaction while the interaction is freshest.


        Support your brand champions and learn from any detractors with your Net Promoter Score. Our intuitive dashboards makes it easy to review at a glance and dig deeper to drive actionable insights.


        Make the Most of Your Data

        Dedicated Dashboards

        Understand the key drivers of customer satisfaction and dissatisfaction. Set goals for improvement and compare performance over time.

        Filter and Drill Down

        Drill down to specific survey answer summaries or filter to view your data by date, question, location, attributes and more.

        Centralized Contact Center

        Keep all of your contact data in one spot to simplify survey deployments and track respondents over time.

        COVID19 EHS Opt1


        Did you know...

        We have a COVID-19 Employee Health Screening App? Enabling businesses to proactively manage the safety and well-being of employees & visitors as we combat COVID-19.

        Contactless data-capture 
         Zero installation required

        LEARN MORE

        The time to act is now!