Retain Existing Customers
Use Survey to understand what your customers love about you as well as what they might like to see from you in the future to ensure they keep coming back.
"It can cost five times more to attract a new customer than it does to retain an existing one."
You know your customers, so show them you've been paying attention. Include personalized details such as locations visited or items purchased so they see they're not just getting a generic questionnaire.
Dynamic logic means you can create one survey that adapts to each recipient. Use simple logic to show or hide questions based on a user's responses or customer attribute - saving them time and increasing your completion rate.
Prevent survey fatigue with our Survey Health feature which estimates survey completion time and completion rates. Schedule surveys so you know you’re reaching your customers at the right time. These aren't your grandpa's surveys.
Track Customer Satisfaction in order to monitor overall brand sentiment and build brand loyalty. Leverage feedback to refine processes and launch new initiatives.
Dig even deeper into your customer's experiences with Customer Effort Scores. Automatically trigger a survey after a transaction while the interaction is freshest.
Support your brand champions and learn from any detractors with your Net Promoter Score. Our intuitive dashboards makes it easy to review at a glance and dig deeper to drive actionable insights.