IntouchSurvey™
Unleash your data to earn more customers, revenue, trust, insight, consistency, savings

Bring your voice of customer data to life with IntouchSurvey™. Earn back what you invest in customer experience.

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IntouchSurvey | LiaCX® by Intouch Insight

 

 
Trusted by brands all over
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A survey tool to drive loyalty

Retain Existing Customers


Keep your customers coming back by digging into what they love about your brand and listening to what they want to see in the future.

Increase Average Deal Size


Look for new opportunities across the customer journey to reveal additional needs you can fill and ensure nothing is left on the table

Acquire New Customers


Replicate success across by applying insights and learnings from existing customer surveys to attract and impress all that follow

 

Build more than a survey.

IntouchSurvey™ empowers multi-location businesses to understand how your brand is performing across your entire organization.

  • Deploy surveys across multiple-locations to uncover trending issues.
  • Incorporate your own unique hierarchy to ensure the right data gets to the right people.
  • Collect aggregate data in dashboards & reporting in order to take informed action.

IntouchSurvey - Score by Location Over Time

 

Identify, track, and analyze the influence of key drivers against` your customer experience KPIs.

  • Pinpoint which CX initiatives have the biggest impact on your KPIs using advanced predictive analytics.
  • Use Action Campaigns to link activities to outcomes to rally your team around shared objectives.
  • Track campaign performance and measure the impact of the improvements.

IntouchSurvey - Predictive Analytics

 

IntouchSurvey’s™ CX Automation Hub is designed to help organizations boost productivity and strengthen their focus. 

  • Build limitless custom workflows to enhance reporting, deliver operational efficiencies, and drive high-value, proactive actions.
  • Trigger workflows with real-time data to drive immediate action across your organization.
  • Set and forget triggers, workflows, and rules that keep your business running smoothly.

IntouchSurvey - Automation

 

 

A survey tool designed for multi-location businesses

And packed with powerful features like...

Easy Location Management

Easily organize your data with location based reporting for individual stores or regions so you get the data that matters to the team members that need it.

Personalized Questions

Leverage any data point you've collected such as recent purchases or feedback previously collected to personalize survey questions to individual contacts.

Simple Survey Distribution

Ensure that you reach your customers wherever they are with customizable links, scannable QR codes, SMS messaging or built in email distribution.

Build Smarter Surveys

Ensure your surveys get completed with responsive features such as skip logic that removes subsequent questions made irrelevant by data submitted by a respondent.

Customizable Dashboards

Keep what matters most to you top of mind with fully customizable reports and advanced analytics to track your goals and compare performance over time.

Get Started Quickly

With an ever expanding collection of survey templates, a simple drag and drop theme editor and a built in question library you can easily create and send a survey today.

 

Why brands everywhere are choosing IntouchSurvey™

All our plans offer:

Unlimited
Users

Unlimited
Surveys

Unlimited
Questions per Survey

And...no more user-based pricing!

At Intouch, we deliver solutions that help you grow your business. Our prices are based on what you do, not how many people do it. Read more to learn about our plans!

Extremely user-friendly and really powerful!
Smalley
The Intouch platform helps us to take measurable actions that allow us to better achieve our business goals.
Parker's

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Before you go, check out
The Essential Guide to Survey Tools


Want to learn more about designing , managing , and deploying high-performing surveys? Look no further. Achieve your customer experience goals with this guide that covers how to pick a survey tool that is right for you. Data-driven decision making is within your reach!

Read More

The best survey tool for your CX tech stack!

Grow, scale, and lead your business with 3 IntouchSurvey™ plans packed with advanced features. Get started with the one that is right for you.

COMPARE PLANS