40+ years of CX mastery
We take pride in partnering with numerous automotive businesses across North America to measure brand service standards and improve customer experiences.
Put us in the driver's seat, and we will ensure that your dashboards are filled with actionable insights, empowering you to improve your customer experience at every step.
At Intouch Insight, we understand the importance of having high quality qualitative and quantitative data to help you refine your operations so you can secure new customers and keep them coming back. From dealerships to rental services to parts & service, Intouch Insight’s solutions will help you grow your business by unlocking valuable insights.
It's a fierce competition out there. Get crystal-clear, actionable insights on how you measure up against your competitors using competitor programs.
Location-level performance, departmental scores, and trend data over time all stack up to give you opportunities to level up your CX game.
Improve the ROI of your training programs by understanding employee skill gaps and targeting your training to address those gaps.
No one likes a rough ride. When managing multiple locations, consistency is the key to winning customers' loyalty & turning them into brand ambassadors.
Customers appreciate the convenience of digital channels but they also value a personal human touch. Make every interaction count.
Our CX platform goes beyond basic reporting, enabling issue management through assigned cases that can be monitored until resolution.
With a lock-in period averaging five to ten years, each customer interaction carries immense business value. It's no longer sufficient to deliver exceptional customer experiences solely during the sales cycle; the need extends far beyond.
Secure your spot for next year’s Drive-thru study! Book by December 15, 2022, to secure a 10% discount on the package price.
Full package price is $9,995.
When buying and servicing vehicles, today’s consumers expect an omni-channel experience. To ensure a seamless customer experience, brands must constantly shift gears and test the performance of every customer touchpoint.
Nothing beats a good conversation with someone in-person. In-person interactions allow you to truly connect, understand customers' needs and preferences, and establish trust through exceptional customer service. With a mystery shopping program, you can effectively measure and assess the execution of your brand's service standards during these face-to-face interactions.
As this can be the initial point of contact for prospective buyers, a phone call sets the tone for their entire experience. A mystery shopping program gives you the ability to assess how your staff handles inquiries, provides information, and creates a lasting first impression over the phone.
It can help you identify areas for improvement, optimize customer interactions, and ensure that each prospective buyer receives the highest level of service and attention from the moment they reach out.
The use of AI and chatbots is blurring the lines between human and automated responses, making it difficult for customers to tell who they are interacting with. Nowadays, customers can buy parts and accessories online and share their purchase experience with just a click, without ever visiting a physical store. Therefore, it is crucial to evaluate this touchpoint to ensure a consistent customer experience.