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Seamless customer experiences
for multi-location success!

Intouch Insight is a CX solutions company, specializing in helping multi-location businesses achieve operational excellence through mystery shopping, operational audits, and a suite of proprietary tools including checklists and inspection software, surveys, and a robust CX platform.

Helping multi-location business achieve operational efficiency.
TRUSTED BY 300+ RESTAURANTS, RETAIL & GAS & CONVENIENCE STORE BRANDS ACROSS NORTH AMERICA.
Petro Canada logo Quick Chek logo Suncor Energy logo High's logo Parkland Fuel Corporation logo Kum & Go logo Sushi Shop logo Giant Tiger logo Edo Japan logo SAQ logo A&W logo Arby's logo Metro logo

A leading CX Solutions Provider.

We partner with leading brands to ensure a seamless customer experience at every location. Our deep understanding of multi-location operations gained through working with household names, fuels our solutions.

40+ Years of Experience

Our tech-driven approach is the key to our hands-on expertise, enabling us to design, scale, and deliver programs on time.

One-stop Shop

Our fully-integrated suite of CX solutions offer both qualitative and quantitative insights needed by multi-location brands.

Commitment to Quality

Quality is the keystone of our enduring client relationships, evident in our ongoing investment in people, programs, and processes.

Trusted by 300 of the world's most loved brands.

We are committed to ethical business practices. This means we always prioritize doing what's right over what's easy. This unwavering commitment has fostered long-standing relationships with some of the most respected brands in the following industries: 

RESTAURANTS

Parnered with 4 of the top 10 and
10 of the top 50
QSR Chains.

C-STORES

Collaborated with 6 of the top 10
gas & convenience store chains.

RETAIL & GROCERY

Worked with some of the most-respected brands in retail & grocery industry.

OTHER INDUSTRIES

Trusted by 1 of the top 3 tech giants
and 1 of the top 2 beverage leaders.

What Intouch can do for you?

Intouch Insight's mission is to create value by providing multi-location brands with technology-enabled solutions that drive positive business outcomes. We do this through our services that help brands capture large amounts of field data quickly and at scale, combined with our software products to analyze results and automate action.

CX Platform

At its core, our IntouchCX™ platform is a business intelligence solution that empowers you to listen to your customers with IntouchSurvey®, interpret the results, and act on powerful data.

Mystery Shop & Operational Audits

IntouchShop® and IntouchAudit® give you the unbiased insights you need to deliver consistent brand experiences, drive constant improvement and identify employee training gaps.

Digital Checklists & Inspections

Multi-locations operators use IntouchCheck® to roll out daily operational checklists and conduct regular site inspections to ensure consistency in operations and adherence to brand standards.

Transforming Insights Since 1992:
Leaders in Mystery Shopping and Advanced Data Solutions.

A veteran of the mystery shopping industry, Intouch Insight stands out as one of North America's most technologically advanced providers. Since 1992, we've grown through strategic acquisitions, allowing us to empower multi-location businesses to enhance operational efficiency and customer experience by delivering actionable insights. 

Meet our leaders.

Over 200 years of cumulative experience helping brands achieve business results. 

Cameron Watt

Director, President, & CEO

With over 30 years of experience in service industries, Cameron is an experienced leader. He has held management positions with Excite@Home, Pizza Hut, Frito-Lay, Mars, and Unilever and owned and operated his own businesses. He also holds a Bachelor of Commerce from UofA and an MBA from Ivey.

Cameron Watt, CEO & President, Intouch Insight

Cathy Smith, CPA, CA

Chief Financial Officer

With over 20 years of technology experience, Cathy has held senior leadership roles with AirVM Inc., BTI Systems Inc., Fusebill Inc., Protus IP Solutions Inc., and Telepin Software Systems Inc. Cathy has a Bachelor of Mathematics and a Master of Accounting degree from the University of Waterloo and is designated as a CPA.

Cathy Smith, Chief Financial Officer, Intouch Insight

Laura Livers

Chief Revenue Officer

Laura is a passionate leader who has held several senior executive positions including CEO, President and EVP with market research firms, and has partnered with many Fortune 500's, including: McDonald’s, Burger King, Wendy’s, Arby’s, IHOP, Domino’s, Home Depot, Office Depot, PetSmart, Verizon Wireless, T-Mobile, BP, Exxon, Shell and Chevron.

Laura Livers, Chief Revenue Officer, Intouch Insight

Dave Newby

Vice President, HR

With international and multi-functional experience in Germany, the UK and Canada, Dave also holds a Bachelor of Business Administration Degree and maintains a PHRi Designation.

Dave Newby, VP of HR, Intouch Insight

Luke Waite

Vice President, Engineering

Luke is an integral member of the Intouch team, overseeing the technical arm of the business. With a background in Developer Operations, Luke is not only responsible for setting the future technology direction, but for ensuring the safety, security and reliability of our products and systems.

Luke Waite, VP Engineering, Intouch Insight

Sarah Beckett

Vice President, Sales and Marketing

Sarah, VP of Sales and Marketing at Intouch, is a seasoned B2B marketing and sales leader specializing in innovative, customer-centric companies. She is dedicated to positioning Intouch as a CX measurement leader, delivering valuable insights to customers, prospects, and the CX community, and driving growth and innovation with her team.

Sarah Beckett, Director of Marketing, Intouch Insight

Brooke Kingyens

Director, Software Enablement

With expertise in enabling SaaS users to maximize the impact of their tools, Brooke provides strategic advice to many of Intouch's largest and most complex clients. She is passionate about driving innovation and delivering high-quality software solutions. With her leadership, the software enablement team has successfully implemented cutting-edge solutions for clients.

Brook Kingyens, Director of Software Enablement, Intouch Insight

Eric Beutel

Board Chair

With over 20 years of experience in the investment industry, Eric has served as the VP of Oakwest Corporation Ltd since 2003. He is also the Director of Equitable Group Inc. and various other private and publicly-traded companies.

Eric Beutel, Board Chair, Intouch Insight

Cameron Watt

Director, President, & CEO

With over 30 years of experience in service industries, Cameron is an experienced leader. He has held management positions with Excite@Home, Pizza Hut, Frito-Lay, Mars, and Unilever and owned and operated his own businesses. He also holds a Bachelor of Commerce from UofA and an MBA from Ivey.

Cameron Watt, CEO & President, Intouch Insight

Jennifer Batley

Director

Jennifer has devoted 20 years of her career to advancing the science and art of customer experience measurement. She held a C-suite role at Gordon Food Service, was President of a digital marketing analytics firm, and currently advises companies on customer-centric transformation and scale-up strategies.

Jennifer Batley, Director, Intouch Insight

Lee Bennett

Director

With 30+ years of experience working for global financial organizations, Lee has led two multi-billion-dollar IIROC brokerage firms, a financial planning business and a self-directed brokerage. Ms. Bennett presently serves on the March of Dimes Canada board of directors as vice chair and the Independent Review Committee for Investors Group Investment Management Ltd.

Lee Bennett, Director, Intouch Insight

W. David Oliver

Director

With over 35 years of experience in finance, construction, operations and development in hospitality industry, William has lead the asset and project management group of 360 Vox/Dundee 360 Real Estate Group. He is the former CEO, London Convention Center and has been involved in the development of over 400 hotels globally.

W. David Oliver, Director, Intouch Insight
 

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