Seamless customer experiences
for multi-location success!
Intouch Insight is a CX solutions company, specializing in helping multi-location businesses achieve operational excellence through mystery shopping, operational audits, and a suite of proprietary tools including checklists and inspection software, surveys, and a robust CX platform.
TRUSTED BY 300+ RESTAURANTS, RETAIL & GAS & CONVENIENCE STORE BRANDS ACROSS NORTH AMERICA.
A leading CX Solutions Provider.
We partner with leading brands to ensure a seamless customer experience at every location. Our deep understanding of multi-location operations gained through working with household names, fuels our solutions.
40+ Years of Experience
Our tech-driven approach is the key to our hands-on expertise, enabling us to design, scale, and deliver programs on time.
One-stop Shop
Our fully-integrated suite of CX solutions offer both qualitative and quantitative insights needed by multi-location brands.
Commitment to Quality
Quality is the keystone of our enduring client relationships, evident in our ongoing investment in people, programs, and processes.
Trusted by 300 of the world's most loved brands.
We are committed to ethical business practices. This means we always prioritize doing what's right over what's easy. This unwavering commitment has fostered long-standing relationships with some of the most respected brands in the following industries:
Our industry-recognized annual reports.
Intouch Insight is proud to be the source of highly anticipated and well-established industry reports. We are committed to empowering our partners with the latest insights, ensuring they deliver the best possible customer experience.
AS FEATURED IN
What Intouch can do for you?
Intouch Insight's mission is to create value by providing multi-location brands with technology-enabled solutions that drive positive business outcomes. We do this through our services that help brands capture large amounts of field data quickly and at scale, combined with our software products to analyze results and automate action.
CX Platform
At its core, our IntouchCX™ platform is a business intelligence solution that empowers you to listen to your customers with IntouchSurvey®, interpret the results, and act on powerful data.
Mystery Shop & Operational Audits
IntouchShop® and IntouchAudit® give you the unbiased insights you need to deliver consistent brand experiences, drive constant improvement and identify employee training gaps.
Digital Checklists & Inspections
Multi-locations operators use IntouchCheck® to roll out daily operational checklists and conduct regular site inspections to ensure consistency in operations and adherence to brand standards.
Transforming Insights Since 1992:
Leaders in Mystery Shopping and Advanced Data Solutions.
A veteran of the mystery shopping industry, Intouch Insight stands out as one of North America's most technologically advanced providers. Since 1992, we've grown through strategic acquisitions, allowing us to empower multi-location businesses to enhance operational efficiency and customer experience by delivering actionable insights.
Meet our leaders.
Over 200 years of cumulative experience helping brands achieve business results.
- Management Team
- Board of Directors
Cameron Watt
Director, President, & CEO
With over 30 years of experience in service industries, Cameron is an experienced leader. He has held management positions with Excite@Home, Pizza Hut, Frito-Lay, Mars, and Unilever and owned and operated his own businesses. He also holds a Bachelor of Commerce from UofA and an MBA from Ivey.
Cathy Smith, CPA, CA
Chief Financial Officer
With over 20 years of technology experience, Cathy has held senior leadership roles with AirVM Inc., BTI Systems Inc., Fusebill Inc., Protus IP Solutions Inc., and Telepin Software Systems Inc. Cathy has a Bachelor of Mathematics and a Master of Accounting degree from the University of Waterloo and is designated as a CPA.
Laura Livers
Chief Revenue Officer
Laura is a passionate leader who has held several senior executive positions including CEO, President and EVP with market research firms, and has partnered with many Fortune 500's, including: McDonald’s, Burger King, Wendy’s, Arby’s, IHOP, Domino’s, Home Depot, Office Depot, PetSmart, Verizon Wireless, T-Mobile, BP, Exxon, Shell and Chevron.
Dave Newby
Vice President, HR
With international and multi-functional experience in Germany, the UK and Canada, Dave also holds a Bachelor of Business Administration Degree and maintains a PHRi Designation.
Luke Waite
Vice President, Engineering
Luke is an integral member of the Intouch team, overseeing the technical arm of the business. With a background in Developer Operations, Luke is not only responsible for setting the future technology direction, but for ensuring the safety, security and reliability of our products and systems.
Sarah Beckett
Vice President, Sales and Marketing
Sarah, VP of Sales and Marketing at Intouch, is a seasoned B2B marketing and sales leader specializing in innovative, customer-centric companies. She is dedicated to positioning Intouch as a CX measurement leader, delivering valuable insights to customers, prospects, and the CX community, and driving growth and innovation with her team.
Brooke Kingyens
Director, Software Enablement
With expertise in enabling SaaS users to maximize the impact of their tools, Brooke provides strategic advice to many of Intouch's largest and most complex clients. She is passionate about driving innovation and delivering high-quality software solutions. With her leadership, the software enablement team has successfully implemented cutting-edge solutions for clients.
Eric Beutel
Board Chair
With over 20 years of experience in the investment industry, Eric has served as the VP of Oakwest Corporation Ltd since 2003. He is also the Director of Equitable Group Inc. and various other private and publicly-traded companies.
Cameron Watt
Director, President, & CEO
With over 30 years of experience in service industries, Cameron is an experienced leader. He has held management positions with Excite@Home, Pizza Hut, Frito-Lay, Mars, and Unilever and owned and operated his own businesses. He also holds a Bachelor of Commerce from UofA and an MBA from Ivey.
Jennifer Batley
Director
Jennifer has devoted 20 years of her career to advancing the science and art of customer experience measurement. She held a C-suite role at Gordon Food Service, was President of a digital marketing analytics firm, and currently advises companies on customer-centric transformation and scale-up strategies.
Lee Bennett
Director
With 30+ years of experience working for global financial organizations, Lee has led two multi-billion-dollar IIROC brokerage firms, a financial planning business and a self-directed brokerage. Ms. Bennett presently serves on the March of Dimes Canada board of directors as vice chair and the Independent Review Committee for Investors Group Investment Management Ltd.
W. David Oliver
Director
With over 35 years of experience in finance, construction, operations and development in hospitality industry, William has lead the asset and project management group of 360 Vox/Dundee 360 Real Estate Group. He is the former CEO, London Convention Center and has been involved in the development of over 400 hotels globally.
Frequently Asked Questions
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What services does Intouch Insight provide?
Intouch Insight offers a suite of CX solutions including mystery shopping (IntouchShop®), surveys or Voice of Customer (IntouchSurvey®), digital checks & inspections (IntouchCheck®), and operational audits (IntouchAudit®), all powered by the IntouchCX™ platform. The platform brings together analytics, case management, sentiment and predictive analysis, and multi-location management in one centralized hub.
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Which industries and clients does Intouch Insight work with?
Trusted by over 300 of the most loved brands, Intouch Insight works with multi-location businesses across restaurants (including major QSR chains), gas and convenience stores, retail and grocery, hospitality, and other sectors such as banking and finance, automotive, management consulting, and CPG companies.
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What is the IntouchCX™ platform?
IntouchCX™ is a scalable CX intelligence hub that aggregates feedback from surveys, mystery shopping, and audits into one interface, giving businesses a 360 view of their customer experience. It helps monitor performance, identify trends, and implement data-driven strategies to boost satisfaction and efficiency.
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What are Intouch Insight’s proprietary tools and products?
Key products include IntouchShop® (mystery shopping), IntouchAudit® (operational audits), IntouchCheck® (digital checklists and inspections), and IntouchSurvey® (customer feedback surveys). The IntouchCX™ Platform unifies data from surveys, mystery shops, audits, and inspections into a single, centralized view.
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What industry reports does Intouch Insight publish?
Intouch Insight is the go-to source for highly anticipated and well-established industry reports, including the Pizza DELCO Study, Drive-thru Study, Third-Party Delivery Report, Emerging Experiences Study, Convenience Store Trends Report, and On-Premises Study.
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How long has Intouch Insight been in business and what’s their background?
Intouch Insight, recognized as one of North America’s most technologically advanced mystery shopping providers, has been operating since 1992 and brings over 40 years of industry experience, strengthened through strategic acquisitions.
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Who leads Intouch Insight?
Senior leaders named include Cameron Watt (President & CEO), Cathy Smith (CFO), Laura Livers (CRO), Dave Newby (VP HR), Luke Waite (VP Engineering), Sarah Beckett (VP Sales & Marketing), Donna Goodwin (Senior Director, Operations), and Brooke Kingyens (Director, Software Enablement). The leadership team collectively represents over 200 years of experience.
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How does Intouch Insight ensure quality and ethical business practices?
Intouch Insight is committed to quality through ongoing investment in people, programs, and processes, while emphasizing ethical business practices by prioritizing what’s right over what’s easy. Our technology-driven approach enables us to scale efficiently and deliver programs consistently and on time.
