CX products and services to drive exceptional retail experiences

Understand what’s going on, down to the location

LiaCX’s flexible reporting gives real-time insights across all stores so you can see what’s working in one location vs another. Granular filters and permissions make sure you get the right information to the right people when it matters most - even delivered right to their inbox!

Health and Safety is everyone’s #1 concern

Re-opening your business safely and effectively requires protection for both staff and customers. Use easy-to-build mobile checklists to roll out new standards and conduct internal audits to ensure everyone’s meeting operational standards.

Relevant CX intelligence at your fingertips

Retail establishments have had to find new ways to serve their clients overnight. Get the insights you need to pivot, plan and measure with LiaCX’s centralized reporting hub so you can better align operations with customer expectations in today’s rapidly changing world.

Identify the key drivers behind your customers’ satisfaction

Leverage Intouch’s intuitive survey platform to measure your customers’ experiences across their entire journey. Conduct key driver analysis to understand what elements of the experience are having the greatest impact, and drive loyalty with your brand.

Make sure employees are meeting standards

Intouch’s mystery shop and audit programs are objective, 3rd party assessments that help you ensure compliance with brand and operational standards, health and safety requirements, and the sale of age restricted products like tobacco, alcohol, cannabis or lottery.

Don’t wait for an issue to become a problem

Whether it’s a poor NPS score, a bad online review, or a failed audit or inspection, LiaCX’s CX Automation drives action behind the scenes so you don’t have to. Focus on what matters most to your business, and we’ll take care of the rest.