Listen to your customers with surveys, social media monitoring, mystery shop programs, and third-party data.
Understand what’s going on, down to the location
LiaCX’s flexible reporting gives real-time insights across all stores so you can see what’s working in one location vs another. Granular filters and permissions make sure you get the right information to the right people when it matters most - even delivered right to their inbox!
Health and Safety is everyone’s #1 concern
Re-opening your business safely and effectively requires protection for both staff and customers. Use easy-to-build mobile checklists to roll out new standards and conduct internal audits to ensure everyone’s meeting operational standards.
Relevant CX intelligence at your fingertips
Retail establishments have had to find new ways to serve their clients overnight. Get the insights you need to pivot, plan and measure with LiaCX’s centralized reporting hub so you can better align operations with customer expectations in today’s rapidly changing world.
Identify the key drivers behind your customers’ satisfaction
Leverage Intouch’s intuitive survey platform to measure your customers’ experiences across their entire journey. Conduct key driver analysis to understand what elements of the experience are having the greatest impact, and drive loyalty with your brand.
Make sure employees are meeting standards
Intouch’s mystery shop and audit programs are objective, 3rd party assessments that help you ensure compliance with brand and operational standards, health and safety requirements, and the sale of age restricted products like tobacco, alcohol, cannabis or lottery.
Don’t wait for an issue to become a problem
Whether it’s a poor NPS score, a bad online review, or a failed audit or inspection, LiaCX’s CX Automation drives action behind the scenes so you don’t have to. Focus on what matters most to your business, and we’ll take care of the rest.