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      CX products and services to drive exceptional retail experiences


      Find out the latest trends in consumer habits.


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      Take control of every aspect of your customer’s experience.

      From greeting customers when they enter your store, to ensuring inventory is properly stocked, Intouch’s blended approach to customer experience management enables retail brands to build trust and loyalty, increase safety and consistency and drive operational excellence, all the while personalizing experiences to earn customers for life.

      Listen

      Listen to your customers with surveys, social media monitoring, mystery shop programs, and third-party data.

      Interpret

      Dive into your data with robust reporting BI tools, AI-driven predictive analytics, and sentiment analysis.

      Act

      Turn data into action with Action Campaigns, Case Management, and Form Automation Software.

      Learn more

       

      Maximize the ROI into your CX programs with a partner who understands.

      As the retail sector continues to evolve rapidly, you need a partner who can help you understand how to improve the key metrics that matter most to your business, like driving repeat business, improving gross margins, and increasing average time in store.

      Intouch goes beyond delivering a one-size-fits-all approach. We understand the retail sector and have the goods to back it up! Dive into each of the following areas to understand how we can help by clicking on the card.

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      Manage Multiple Locations

      Understand what’s going on, down to the location

      LiaCX’s flexible reporting gives real-time insights across all stores so you can see what’s working in one location vs another. Granular filters and permissions make sure you get the right information to the right people when it matters most - even delivered right to their inbox!

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      Protect Customers & Staff

      Health and Safety is everyone’s #1 concern

      Re-opening your business safely and effectively requires protection for both staff and customers. Use easy-to-build mobile checklists to roll out new standards and conduct internal audits to ensure everyone’s meeting operational standards.

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      Realign your Business

      Relevant CX intelligence at your fingertips

      Retail establishments have had to find new ways to serve their clients overnight. Get the insights you need to pivot, plan and measure with LiaCX’s centralized reporting hub so you can better align operations with customer expectations in today’s rapidly changing world.

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      Drive Satisfaction & Loyalty

      Identify the key drivers behind your customers’ satisfaction

      Leverage Intouch’s intuitive survey platform to measure your customers’ experiences across their entire journey. Conduct key driver analysis to understand what elements of the experience are having the greatest impact, and drive loyalty with your brand.

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      Ensuring Compliance

      Make sure employees are meeting standards

      Intouch’s mystery shop and audit programs are objective, 3rd party assessments that help you ensure compliance with brand and operational standards, health and safety requirements, and the sale of age restricted products like tobacco, alcohol, cannabis or lottery.

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      Resolve Issues Quickly

      Don’t wait for an issue to become a problem

      Whether it’s a poor NPS score, a bad online review, or a failed audit or inspection, LiaCX’s CX Automation drives action behind the scenes so you don’t have to. Focus on what matters most to your business, and we’ll take care of the rest.

       
      Brands that rely on intouch insight
      abc fine wine and spirits giant tiger marbleslabcreamery beer store saq gwc inMotion
       

      The time to act is now!

      Let's start building brilliant experiences together!

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