President and CEO Cameron Watt shares the latest c-store mystery shopping findings on service speed, employee friendliness and store execution, plus practical ways to strengthen customer loyalty.
2025 FSTEC
Join President and CEO Cameron Watt for an exclusive look at key findings from our 2025 Third-Party Delivery Report and how technology can elevate customer experience.
2025 QSR Drive-Thru Report Webinar
Watch Sarah Beckett and QSR Magazine unpack our annual Drive-Thru Report, covering industry best practices, AI’s growing role in drive-thru service, and what customers recognize top brands for.
2025 PMQ Pizza Webinar
Join Intouch Insight’s Sarah Beckett to unpack the PMQ Pizza DELCO Report and explore how mid-sized and large pizza chains are boosting customer satisfaction and streamlining operations.
2024 FSTEC
Join Intouch Insight's President & CEO, Cameron Watt, for an exclusive webinar on key insights from our 2024 Third-Party Delivery Report. Compare the top three delivery services and learn strategies to boost your operations and stay ahead in the evolving delivery space.
2024 Drive-Thru Study
In September 2024, our CRO Laura Livers and Senior Director of Marketing Sarah Beckett revealed the latest drive-thru trends at the QSR Evolution Conference. The response was fantastic, and we’re thrilled to share those insights with you. Don't miss out!
Designing the Perfect Drive-Thru
Watch our webinar with experts from KFC, QSR, and Intouch Insight on creating the ideal drive-thru experience. Explore consumer preferences, tech’s impact, and data-driven strategies, including insights from KFC’s Peter Hong on boosting global drive-thru performance.
2024 Outlook Leadership Conference
Do you know what drives your consumers and how you rank in the QSR space? Join President & CEO Cameron Watt to discover key insights from our Intouch Insight-CSP Audit on customer expectations, age verification, and more!
How to Improve Guest Experiences
Join Mellow Mushroom’s Kevin Sugarman and Intouch Insight’s Cameron Watt as they reveal how Mystery Shopping data enhances store operations, employee training, and franchise performance.
2023 Drive-thru Report
Join Sarah Beckett and Ben Coley as they explore key findings from the 2023 Drive-thru Study, including the impact of AI and dual-lane innovations on drive-thru performance.
2023 Outlook Leadership Conference
Do your customers stay loyal? Our Intouch Insight-CSP Audit reveals store performance and industry challenges. CEO Cameron Watt shares insights from 10 leading chains on meeting customer demands and new channel impacts.
Maximizing Digital Ordering's ROI
Join Sarah Beckett from Intouch Insight and Ben Coley from QSR Magazine as they share key findings from the 2023 Emerging Experience Study, focusing on enhancing guest satisfaction through better pickup experiences.
The Resource Center is Intouch Insight’s online hub of expert content — videos, guides, case studies, events, and free downloads — designed to help organizations improve customer experience, operations, and compliance.
You’ll find product videos, how-to guides, case studies, upcoming and past event recordings, and downloadable templates and toolkits for CX, inspections, surveys, and mystery shopping programs
They provide best practices, actionable templates, research insights, and real-world results to improve operational compliance, customer satisfaction, employee training, and measurable ROI from CX programs.
The Guides section includes resources focused on mystery shopping, customer experience management, customer feedback surveys, and mobile inspection software. It also features industry-specific guides for restaurants, grocery stores, and retail businesses, along with CX toolkits and operational best practices.
The Product Videos section includes short walkthroughs and tutorials for Intouch Insight platforms like IntouchCheck®, IntouchSurvey®, and Intouch Intelligence. These videos cover topics such as dashboard reporting, checklist management, URL parameter tracking, admin best practices, hierarchy setup, enhanced logic, and custom dashboard building to help teams better use the platform features.
The page links to pre-built, industry-specific inspection checklist templates. Click the "Free Downloads" tab and then “View Templates” on the Resource Center to access and download them.
Case studies and success stories feature brands like Jimmy John’s, Shake Shack, Substance Collective, Parkland, Marco’s Pizza, ABC Fine Wine & Spirits, and several large QSR, retailers and CPG clients.
Subscribe to the newsletter and follow Intouch Insight on LinkedIn and YouTube; the Resource Center also lists upcoming events and recordings for easy access.
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