40+ years of CX mastery
We take pride in partnering with some of the top retail chains in North America, to measure brand service standards and improve customer experiences.
Intouch Insight delivers actionable insights so you can enhance your customer experience. We achieve this by seamlessly integrating mystery shopping data with our proprietary software, including CSAT & NPS surveys, inspection software, and our CX intelligence platform so our customers can effectively align their operations with customer expectations.
Consistency in CX is key to win customer loyalty in the long term. Remember, a bad experience at one location can tarnish the entire brand’s reputation.
Location-level performance, departmental scores, and trend data over time all stack up to give you opportunities to level up your customer satisfaction game.
Tailor training and coaching to address skill gaps identified in your mystery shopping results , focusing on specific areas that will drive the biggest impact on the bottom line.
With Intouch Insights reporting and analytics dashboards, you'll get crystal-clear, actionable insights so you can make data-driven decisions to increase your competitiveness in the market.
Emphasizing onsite experience is not enough anymore as consumer interest in online sales & curbside pickup has become an expected part of the customer journey.
The Intouch Insight platform goes beyond simple reporting tools, with the capabilities to manage issues by assigning cases that can be tracked and monitored through to resolution.
No two business problems are the same. That's why our amazing team of experts stand ready to collaborate with you closely. We establish precise objectives, design detailed questionnaires, and do comprehensive assessments, all to ensure that your mystery shopping programs are a roaring success.
Stay tuned with the latest happenings in the restaurant, QSR & FSR industry.
Secure your spot for next year’s Drive-thru study! Book by December 15, 2022, to secure a 10% discount on the package price.
Full package price is $9,995.
Empower corporate teams, territory leaders, and store managers alike with tools and insights relevant to their day-to-day needs. . With our tailored mystery shopping solutions, you'll unlock valuable insights, elevate brand performance and foster a culture of excellence across your entire retail organization.
As you strive to build a remarkable brand image, drive exceptional performance, and maximize profitability, mystery shopping becomes your guiding tool to help you:
Intouch’s tailored mystery shopping solutions help regional managers keep the pulse on all locations across their territory.
To deliver the best experience for customers, your front-line teams need insights they trust to help manage employee actions.