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Data & Reports

Learn what 1.5k drive-thru orders revealed in a drive-thru study, one of a kind.

2 min read

Intouch Insight's 2022 Drive-Thru Study

The 2022 Annual Drive-Thru Study is here! This study was first launched 22 years ago and is the leading industry benchmark for drive-thru...

Changes in consumer habits during the pandemic

3 min read

Consumer Habits: Lessons Learned During a Year of Uncertainty

Consumer priorities and purchasing habits are expected to change over time, but last year we saw projected trends accelerate exponentially as well as...

measuring customer experience

3 min read

Measuring Customer Experience During a Global Crisis (Part 2)

Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are contactless, and face masks are the price of admission...

#experiencesthatmatter

2 min read

Experiences that Matter - Volume II

At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients. Early on in the pandemic, we wanted to do our part to...

Top findings from the Changes in Consumer Habits Report

2 min read

Changes in Consumer Habits | Download the Report

At the beginning of May, Intouch Insight released a wide-scale North American survey, designed to gather insights that would help businesses better...