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Data & Reports

Changes in consumer habits during the pandemic

3 min read

Consumer Habits: Lessons Learned During a Year of Uncertainty

Consumer priorities and purchasing habits are expected to change over time, but last year we saw projected trends accelerate exponentially as well as the introduction of entirely new concerns when we were plunged into a global pandemic. In-store shopping...

measuring customer experience

3 min read

Measuring Customer Experience During a Global Crisis (Part 2)

Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are contactless, and face masks are the price of admission to enter a store.

#experiencesthatmatter

2 min read

Experiences that Matter - Volume II

At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients. Early on in the pandemic, we wanted to do our part to share some good news. That is why we started to share #ExperiencesThatMatter.

Top findings from the Changes in Consumer Habits Report

2 min read

Changes in Consumer Habits | Download the Report

At the beginning of May, Intouch Insight released a wide-scale North American survey, designed to gather insights that would help businesses better understand how to adapt in a COVID-19 and post-COVID-19 world.