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Monthly Newsletter!

Data & Reports

4 min read

2024 Drive-Thru Study: Key Insights from our Annual Report

For 24 years, the Intouch Insight Annual Drive-Thru Study has been the go-to resource for insights into the drive-thru performance of leading...

2 min read

Key Insights for Enhancing Customer Experience at Travel Centers

The travel center market has experienced a significant transformation, evolving from simple stops for truck drivers into popular places for all kinds...

Third-party delivery trends

3 min read

Third-Party Delivery Trends: What’s Driving Customer Satisfaction?

We’re thrilled to publish the findings of our first-ever study, 2024 Third-Party Delivery - The Path to Third-Party Delivery Excellence, which...

3 min read

Top Retail Trends Enhancing Shopping Experiences

Retail trends and technologies, such as virtual queues, self-checkout, augmented reality (AR), virtual reality (VR), and retail media networks, are...

Digital customer experiences in quick-serve restaurants

3 min read

Embracing Digital Customer Experiences in Quick-Serve Restaurants

The quick-serve restaurant (QSR) industry is changing fast as ‘phygital' —where physical and digital customer experiences blend—becomes the norm....

Unveiling key online shopping trends for 2024

3 min read

Unveiling Key Online Shopping Trends for 2024

The future of online shopping looks incredibly promising, with e-commerce spending projected to reach $1.2 trillion in 2024. To understand how...

2024 Convenience store trends report

4 min read

C-Store Trends: Insights Into the Future of Convenience Stores

Our Convenience Store Trends Report 2024 - Powering the Next Era of Convenience Store is finally here!

QSR guest experiences

5 min read

QSR Guest Experiences: Insight Into Tech’s Impact [Latest Data]

When it comes to quick-serve restaurants (QSR), one thing is clear: customers crave speed, convenience, and good food. But with an overwhelming...

5 min read

Mystery Shopping in Market Research

Customer preferences have certainly evolved over the last decade. From technological advancements to economic shifts, many factors influence what...

consumer-data-for-retailers-and-dollar-stores

2 min read

Retail Purchasing Habits and Dollar Store Trends

As we all get ready to jump into a new year, we have one last Flash Points consumer data round-up for 2023. This time we’re asking: