CX Tech Top-ups: Do more with your Data!

This month at Intouch Insight we have introduced several new updates to our CX platform. These changes will help you get the most out of your data so you can begin action immediately.

Intouch Insight Platform

• Configure the Appearance of your Dashboards
• New Amazon S3 Integration
  

IntouchCheck™ 

• Collect Question Response Metadata

Dashboard Customization

We are delighted to let you know that you can now edit the HTML of your dashboard. This feature makes it possible for you to format and configure the appearance of your dashboard in order to meet your business needs. 

For example, you can tailor the look and feel of your dashboard to reflect your organization's color and logos. 

Amazon S3 Integration

Integrations are a quick and effective way to get your data into other tools and platforms. These integrations can be automated so you can sit back and have your data exported without having to do it manually. 

This month, we are introducing the integration with Amazon S3. S3 is a “Simple Storage Service” that allows you to store data while ensuring both the protection of data as well as easy retrieval. Amazon S3 is highly secure and easy to manage. 

Once integrated, you can push data out of the Intouch Insight Platform into Amazon S3.

Question Response Metadata

Metadata are “unseen” items that are on/attached to a record. We have now introduced the ability to capture question response times while a user is completing a check. This means that admin users can ensure that all checks are carried out accurately and truthfully.

Question response metadata is an optional setting that users can choose to include when:

1. Viewing IQ records
2. Downloading a record PDF
3. Triggering a PDF
4. In the default PDF options list

Please note that the metadata will not be visible for old records.

If you or your team have any new ideas or features that you would like to share, please send us an email at letschat@intouchinsight.com