Pump up your
convenience store experience!

Regardless of the industry, happy customers are repeat customers. Delivering a great customer experience is no longer optional — it’s how operators demonstrate that they value and care about their customers. When operators prioritize customer experience, it directly impacts loyalty, retention, and ultimately, their bottom line.

Mystery Shopping enables convenience store decision-makers to see through customers' eyes. It provides unbiased, location-level feedback on customer service, compliance (e.g., age-restricted sales), stocking, and operational consistency so you can identify gaps and enforce brand standards. This helps prioritize training and corrective actions to improve the in-store experience.

Surveys are like convenience stores' line to customer feedback. They help brands gather insights into what customers love, what they wish was different, and what keeps them coming back. With IntouchSurvey®, you can build and send targeted surveys to capture NPS, CSAT, and reasons for visits, getting actionable insights into customer satisfaction and behavior. Those insights guide service and operational decisions to boost loyalty and sales.

Digital checklists and operational audits streamline convenience stores' internal processes, ensuring everything runs smoothly. Digital checklists and audits let teams perform scheduled checks (daily/weekly/monthly), upload photos, collect signatures, set follow-ups, and track issue resolution in real time. That drives operational consistency, faster issue response, and better compliance with SOPs and safety standards.

Intouch Insight offers a comprehensive suite of CX solutions for convenience store operators, including IntouchShop® (mystery shopping), IntouchSurvey® (voice of customer surveys), IntouchCheck® (checks, audits, and inspections), and IntouchAudit® (operational audits).

Operators can manage and monitor their entire CX program through the IntouchCX™ platform, which features performance dashboards, customer reporting, predictive and sentiment analysis, and other advanced analytics to provide a 360-degree view of the customer experience. 

Intouch Insight Customer Experience (CX) solutions are designed to be user-friendly and adaptable. Our team will work closely with you to define a strategy and integrate the CX solutions into your existing processes, ensuring minimal disruption in operations and maximum effectiveness. 

Yes, our Customer Experience (CX) solution supports multi-location management, franchise oversight, performance benchmarking, and granular permission controls so you can scale from a few sites to hundreds. You can also add modules gradually (e.g., start with mystery shopping, add surveys later).

Getting started is easy! Contact our team, and we will assess your business needs, guiding you through the process to get actionable insights into your customer experience