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    CX products and services built with restaurants in mind


    Find out the latest trends in consumer behavior in the food services industry.


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    Take control of every aspect of your guest’s experience.

    From greeting guests at the door to making sure food and safety standards are being met, Intouch’s blended approach to customer experience management enables restaurant owners and operators to build trust and loyalty, increase safety and consistency and drive operational excellence, all the while personalizing experiences to earn customers for life.

    Listen

    Listen to your customers with surveys, social media monitoring, mystery shop programs, and third-party data.

    Interpret

    Dive into your data with robust reporting BI tools, AI-driven predictive analytics, and sentiment analysis.

    Act

    Turn data into action with Action Campaigns, Case Management, and Form Automation Software.

    Learn more

     

    Provide your guests with a safe and enjoyable experience

    With everything going on in the world, you need a partner who can help you understand what your customers expect and if you’re meeting those standards.

    Intouch goes beyond a one-size-fits-all approach. We understand your sector and have the chops to back it up! Dive into each of the following areas to understand how we can help. Simply click on the cards below.

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    Manage Multiple Locations

    Understand what’s going on, down to the location

    LiaCX®’s flexible reporting gives you location-based insights in real time so you can see what’s working in one location vs another. Granular filters and permissions make sure you get the right information to the right people when it matters most - even delivered right to their inbox!

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    Protect Customers & Staff

    Health and Safety is everyone’s #1 concern

    Make sure your staff are meeting operational standards with tools that drive excellence and efficiency. Easy-to-build mobile checklists enable regular inspections of everything from cooler temperatures, food handling and storage, inventory and even proper use of PPE.

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    Realign your Business

    Relevant CX intelligence at your fingertips

    Restaurants have had to re-imagine their businesses overnight. Get the insights you need to pivot, plan and measure with LiaCX’s centralized reporting hub so you can better align operations with expectations in today’s rapidly changing world.

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    Ensure Customer Service Standards

    Make sure employees are meeting brand standards

    You spend a lot of time and money designing a great experience for your guests. Leveraging mystery shop and audit programs ensures that those standards are being adhered to, and identifies any training gaps. Leverage this proactive approach to operational insights

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    Drive Satisfaction & Loyalty

    Identify the key drivers behind your customers’ satisfaction

    Leverage Intouch’s intuitive survey platform to measure guest experience before, during and after their meal. Conduct key driver analysis to understand what elements of the experience are having the greatest impact, and keep customers coming back.

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    Resolve Issues Quickly

    Don’t wait for an issue to become a problem

    Whether it’s a poor NPS score, a bad online review, or a failed audit or inspection, LiaCX’s CX Automation Hub drives action behind the scenes so you don’t have to think about it. Focus on what matters most to your business, and we’ll take care of the rest.

     
    Brands that rely on intouch insight
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    The time to act is now!

    Let's start building brilliant experiences together!

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