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CX Tech Top-ups: Level-up with Intouch!

CX Tech Top-ups: Level-up with Intouch!

At Intouch Insight, we are always looking to level up our software so that our users can continue to strive for customer experience excellence. This month we have introduced new features to the Intouch Insight Platform. 

Intouch Insight Platform

Hierarchy Attributes

In the Intouch Insight Platform, users with the Data Enrichment add-on can use the attribute functionality to add location-specific details, such as annual revenue, manager's name, contact information, etc. 

The great thing about attributes is that they can be used to filter data, create custom dashboards and record lists, and set up triggers. This month, when applying a Hierarchy Attribute Value filter, users can now select the value from a list as opposed to manual input. This change helps customers to find what they need quicker.

hierarchy-attribute-value

Advanced Features Add-On Page

Our advanced features add-on packages allow you to tailor the Intouch Insight Platform for your business needs. These powerful tools help demonstrate ROI, streamline and automate processes and improve business performance.

You can now access these features from within the Intouch Insight Platform. To get there, head into your account settings and click “Advanced Features” from the left-side navigation. Here you will be able to see the list of features as well as the add-on packages that you have purchased.

advanced-features

If you or your team have any new ideas or features that you would like to share, please send us an email at letschat@intouchinsight.com

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