Gain visibility into your field operations with IntouchCheck^®.

Empower your mobile workforce with IntouchCheck^® field service management solution. From scheduling and dispatching to task tracking and workflow management, IntouchCheck^® enables seamless coordination between field teams, reducing response time and improving operational efficiency.

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Get a complete overview of all service requests with IntouchCheck®

Empower Field Teams

Equip your field teams with the right tools, accurate information, and well-stocked inventory to efficiently tackle tasks in a single effort.

Reduce Response Time

Triggers, workflows, automation, and real-time notifications can enable your field teams to address operational issues instantaneously.

Reduce Downtime

Enable field teams to proactively conduct routine checks, identifying repairs early for increased uptime and customer satisfaction.

Improve Service Delivery

Empower technicians with access to service details, historical data, and real-time updates, enabling them to provide efficient service on-site & enhanced service delivery.

Streamline Operations

Set Standard Operating Procedures (SOPs) for everyone to follow so they can execute tasks with focus and clarity, improving team's operational performance.

Promote Accountability

Workflow management helps in task allocation, follow-ups, issue redressal, completion and many more, making it easier for employees to practice accountability.

Elevate fild service efficiency with IntouchCheck^®.

From streamlined task management and work order processes to performance metrics and integrations, IntouchCheck^® brings automation and intelligence to your operations. Build a unified and efficient field service management ecosystem that drives success.

TASK MANAGEMENT & SCHEDULING

Establish accountability from the start

IntouchCheck^® empowers both field operations managers and technicians alike. It enables managers to assign tasks to specific field officers with clear instructions, deadlines, and expectations.

Assign tasks to your field teams remotely.

DOCUMENTATION AND RECORD KEEPING

Serves as a centralized repository

You can easily create, track, and manage work orders. It allows field teams to upload relevant files, such as completed forms, photos, or service reports. By providing all essential details, including job descriptions, service history, and required parts, it enables technicians to perform their tasks in one go, reducing downtime and ensuring customer satisfaction.

Upload relevant files and information to service requests so technicians can perform tasks without any back and forth.

PERFORMANCE METRICS AND ANALYTICS

Comprehensive view of field operations

IntouchCheck^® comes with robust reporting and analytics capabilities. You can monitor essential KPIs, including response time, first-time fix rate, service completion rates, field force utilization. Moreover, if you choose to integrate customer satisfaction (CSAT) surveys, you can also compare scores before and after.

Get a comprehensive view of your field service operation's performance using reports and dashboards.

REAL-TIME UPDATES AND STATUS TRACKING

Status updates in real-time

Field teams can provide updates on task progress, completion, or any challenges encountered along the way. This transparency enables managers and supervisors to track the status of tasks and hold technicians accountable for their assigned responsibilities.

Track the status of tasks and create employee accountability at the same time.

SURVEY INTEGRATION

Dive deeper by asking customers directly

Sometimes, customers have insights that won’t show up in reviews or social posts. Survey Integration lets you proactively ask for feedback, uncovering hidden insights that can guide decisions and strengthen relationships.

State-of-the-art features designed for large field teams.

With IntouchCheck^®, a single mobile device is all remote team members need to stay connected. Whenever changes are made to a form, updates will immediately appear on their device as soon as they log in. As field audits are completed, the collected data uploads seamlessly to your central hub in real time and built in automation means you can trigger automated actions as reports are completed.

Switch Between Devices

Enjoy complete flexibility across all your devices. Start an audit on a mobile phone, save your work, and pick up right where you left off on a tablet or laptop.

Customizable Form & Fields

Capture precise task information with custom forms and fields. Update and deploy changes instantly to your entire field team.

Skip Logic

Build added intelligence into your checklists to save time and increase relevance to end-users. Automatically skip irrelevant questions based on previous responses.

Automation & Triggers

Automation eliminates manual tasks, reducing errors & boosting efficiency, while triggers enable real-time actions, minimizing delays & improving response time.