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2 min read

What Do Your Mystery Shopping Scores Mean?

When mystery shopping your stores, the areas that you measure and the questions you ask largely affect your scores - so it's crucial to make sure you're asking/measuring the right ones. If you aren't, you might be achieving high scores but...

2 min read

Leading Strategies from the 2016 Gas and Convenience Mystery Shop

For over a decade, we’ve been working with CSP Magazine to conduct an annual mystery shopping study with the top gas and convenience chains in the...

4 min read

11 Things You'll Learn from Restaurant Mystery Shopping

Restaurant mystery shopping programs focus specifically on measuring your business’s performance and evaluating all aspects of the dining...