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Paul Bell

Director of Business Development

Decode the mystery shopping process in 5 steps

2 min read

The Mystery Shopping Process in 5 Steps

With any good meal, the ingredients and the steps that go into preparing it are integral to the final product. And mystery shopping programs aren’t so different. Much like fine cuisine, it’s a mixture of art and science - a step-by-step methodology...

What should your mystery shopping scores be-2

1 min read

Guide: What Should Your Mystery Shopping Scores Be? [Infographic]

If you have just begun mystery shopping your stores, it’s important to set an initial target for the level of compliance you hope to achieve at each...

2 min read

3 Ways Restaurants Can Handle a Minimum Wage Increase

One of the most significant, yet essential costs restaurant managers face are labor costs. Luckily, with efficient processes and well-trained staff...

PETRO-CONVENIENCE MYSTERY SHOPPING

Petro-Convenience Mystery Shopping [Infographic]

In petro-convenience stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from...

Mystery Shopping For Multi-store Retail Brands

Retail Mystery Shopping [Infographic]

The retail landscape is constantly shifting, and now more than ever it's essential that retailers provide their customers with a wonderful customer...

4 Tips To Prepare Your Restaurant For Labor Day Weekend

2 min read

How to Prepare your Restaurant for Labor Day Weekend

On one of the busiest long weekends of the year, it’s essential to prepare your restaurant for the influx of customers. With added customers comes...

Restaurant Mystery Shopping [Infographic]

When you own or operate a restaurant with multiple locations, it's impossible to be on the floor at all times, so it's essential to see exactly how...

The Benefits of Using Restaurant Checklists [Infographic]

Restaurant checklists are a simple yet powerful tool that can actually transform how your restaurant operates. Whether you manage one location or...

Business professional looking at too much customer experience data

Convenience and Gas Mystery Shopping [Infographic]

At convenience and gas stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from...

Retail Decline

3 min read

Department Stores: The Retail Decline

From malls in the suburbs to the shops lining Times Square, the future of retail is changing - and fast. With already nine retail bankruptcies in...