2 min read
With any good meal, the ingredients and the steps that go into preparing it are integral to the final product. And mystery shopping programs aren’t so different. Much like fine cuisine, it’s a mixture of art and science - a step-by-step methodology...
1 min read
If you have just begun mystery shopping your stores, it’s important to set an initial target for the level of compliance you hope to achieve at each of your locations.
2 min read
One of the most significant, yet essential costs restaurant managers face are labor costs. Luckily, with efficient processes and well-trained staff these costs can be kept under control. With the recent 31.6% hike in Ontario minimum wage, restaurateurs...
3 min read
In North America, there are over 150 mystery shopping companies that are members of the MSPA (Mystery Shopping Providers Association). With so many options available, figuring out how to choose a mystery shopping provider might seem overwhelming....
In petro-convenience stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from fresh food offerings to cleanliness, there are many crucial touch points in your CX.
Your brand is only as...
The retail landscape is constantly shifting, and now more than ever it's essential that retailers provide their customers with a wonderful customer experience that encourages customers to return to their store.
Whether you're a store manager or owner,...
2 min read
On one of the busiest long weekends of the year, it’s essential to prepare your restaurant for the influx of customers. With added customers comes more intensity, but that doesn’t have to be a bad thing. There are many ways to ensure that your teams are...
When you own or operate a restaurant with multiple locations, it's impossible to be on the floor at all times, so it's essential to see exactly how employees are representing your brand on a regular basis. Mystery shopping your locations ensures...
Restaurant checklists are a simple yet powerful tool that can actually transform how your restaurant operates. Whether you manage one location or thousands, restaurant checklists help focus your staff on what's important to your business so you can:
At convenience and gas stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from fresh food offerings to cleanliness, there are many crucial touch points in your CX.
