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Petro-Convenience

5 min read

How Convenience Stores Can Capitalize on Mystery Shopping

It's a great time to be in the convenience industry. The changes in consumer habits that we’ve tracked over the past two years show people are making more local purchases, shifting the times they visit stores to avoid crowds, and wanting to complete...

3 min read

Consumer Habits: How Petro-Convenience Stores Can Prepare for 2022

Since the early days of the COVID-19 pandemic petro and convenience stores have demonstrated just how nimble they can be by rolling out new operational initiatives and last mile services. While lockdowns and travel restrictions meant we didn’t have to...

3 min read

Consumer Behavior & COVID Adjustments in Convenience Stores

After a rollercoaster of a year, Cameron Watt, President and CEO of Intouch Insight, was back and in person at the 2021 Outlook Leadership Conference in Los Angeles!In addition to crowning the winner of this year's Intouch Insight-CSP Magazine Customer...

3 min read

Changes in Consumer Habits | Convenience Stores and Gas Stations

This month we've looked at COVID-19’s impact on the Retail and Restaurant industries. Now, as we round out June, we're diving into how changes in consumer habits are affecting Convenience Stores and Gas Stations.

4 min read

3 Ways for Convenience Stores to Collect More Feedback

Customers increasingly expect personalized omnichannel experiences. To remain competitive, convenience store retailers need to actively listen to customers to understand their wants and needs to improve customer experience (CX) and meet customer...

1 min read

Mobile Apps: How Top QSR and Convenience Store Brands Measure Up

Technology has redefined the way businesses deliver customer service. From self-serve kiosks to mobile apps, technology has provided customers with more ways to interact with brands. For companies, this makes delivering on their brand promise and...

4 min read

4 Ways to Build Customer Loyalty as Convenience and Gas Retailers

It’s not surprising that location is the top factor in a consumer’s choice of c-stores to visit, after all convenience and ease is top of mind for today's consumer. But, in-store considerations such as product variety and promotions also have a big...

Petro-Convenience Mystery Shopping [Infographic]

In petro-convenience stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from fresh food offerings to cleanliness, there are many crucial touch points in your CX. 

Your brand is only as...

Convenience and Gas Mystery Shopping [Infographic]

At convenience and gas stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from fresh food offerings to cleanliness, there are many crucial touch points in your CX.