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    Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

    Posts about

    Mystery Shopping

    Strategies for Customer Experience: Measurement 101

    A customer experience management (CEM) program without a measurement strategy is like having a...

    Mystery Shopping and Operational Audits: A Two-pronged Approach To CEM

    Great customer experiences lead to lifetime loyalty. A positive experience will keep customers...

    Virtual Mystery Shopping Do’s and Don’ts in 2021

    Keeping experiences consistent, both in-person and online has never been more important. Over...

    Guide: What Should Your Mystery Shopping Scores Be? [Infographic]

    If you have just begun mystery shopping your stores, it’s important to set an initial target for...

    The Best of the Intouch Insight Blog 2017: Our Top 10 Posts

    Thank you for all of the views, clicks, shares and likes in 2017! We have lots of exciting new...

    How to Choose a Mystery Shopping Provider: Top 4 Questions to Ask

    In North America, there are over 150 mystery shopping companies that are members of the MSPA...

    Improve Customer Experience with Mystery Shopping & CSAT Surveys

    When it comes to the value of your mystery shopping program, your results are meaningless if the...

    The Key to Effective Mystery Shopping: Understanding Your Customer

    Have you ever been in a situation where you ask a question only to receive an answer that isn’t...

    Petro-Convenience Mystery Shopping [Infographic]

    In petro-convenience stores, you no longer just have gas pumps to worry about. The industry is...

    Retail Mystery Shopping [Infographic]

    The retail landscape is constantly shifting, and now more than ever it's essential that...