Guide: What Should Your Mystery Shopping Scores Be? [Infographic]
If you have just begun mystery shopping your stores, it’s important to set an initial target for...
Posts about
Mystery Shopping
The Best of the Intouch Insight Blog 2017: Our Top 10 Posts
Thank you for all of the views, clicks, shares and likes in 2017! We have lots of exciting new...
How to Choose a Mystery Shopping Provider: Top Four Questions to Ask
In North America, there are over 150 mystery shopping companies that are members of the MSPA...
How to Improve Customer Experience with Mystery Shopping & CSAT Surveys
When it comes to the value of your mystery shopping program, your results are meaningless if the...
The Key to Effective Mystery Shopping: Understanding Your Customer
Have you ever been in a situation where you ask a question only to receive an answer that isn’t...
Petro-Convenience Mystery Shopping [Infographic]
In petro-convenience stores, you no longer just have gas pumps to worry about. The industry is...
Retail Mystery Shopping [Infographic]
The retail landscape is constantly shifting, and now more than ever it's essential that...
CSAT & Mystery Shopping: Better Together
If you’re looking to improve customer experience at your locations, there are two key steps in...
When Should You Look For A New Mystery Shopping Provider?
If you’ve been mystery shopping your locations for some time and your results seem a little...
Why You Should Revisit Your Mystery Shopping Program
When running a mystery shopping program at your business, sometimes it can feel like all it...