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        Mystery Shopping

        Guide: What Should Your Mystery Shopping Scores Be? [Infographic]

        If you have just begun mystery shopping your stores, it’s important to set an initial target for...

        The Best of the Intouch Insight Blog 2017: Our Top 10 Posts

        Thank you for all of the views, clicks, shares and likes in 2017! We have lots of exciting new...

        How to Choose a Mystery Shopping Provider: Top Four Questions to Ask

        In North America, there are over 150 mystery shopping companies that are members of the MSPA...

        How to Improve Customer Experience with Mystery Shopping & CSAT Surveys

        When it comes to the value of your mystery shopping program, your results are meaningless if the...

        The Key to Effective Mystery Shopping: Understanding Your Customer

        Have you ever been in a situation where you ask a question only to receive an answer that isn’t...

        Petro-Convenience Mystery Shopping [Infographic]

        In petro-convenience stores, you no longer just have gas pumps to worry about. The industry is...

        Retail Mystery Shopping [Infographic]

        The retail landscape is constantly shifting, and now more than ever it's essential that...

        CSAT & Mystery Shopping: Better Together

        If you’re looking to improve customer experience at your locations, there are two key steps in...

        When Should You Look For A New Mystery Shopping Provider?

        If you’ve been mystery shopping your locations for some time and your results seem a little...

        Why You Should Revisit Your Mystery Shopping Program

        When running a mystery shopping program at your business, sometimes it can feel like all it...