Strategies for Customer Experience: Measurement 101
A customer experience management (CEM) program without a measurement strategy is like having a...
Posts about
Mystery Shopping
Mystery Shopping and Operational Audits: A Two-pronged Approach To CEM
Great customer experiences lead to lifetime loyalty. A positive experience will keep customers...
Virtual Mystery Shopping Do’s and Don’ts in 2021
Keeping experiences consistent, both in-person and online has never been more important. Over...
Guide: What Should Your Mystery Shopping Scores Be? [Infographic]
If you have just begun mystery shopping your stores, it’s important to set an initial target for...
The Best of the Intouch Insight Blog 2017: Our Top 10 Posts
Thank you for all of the views, clicks, shares and likes in 2017! We have lots of exciting new...
How to Choose a Mystery Shopping Provider: Top 4 Questions to Ask
In North America, there are over 150 mystery shopping companies that are members of the MSPA...
Improve Customer Experience with Mystery Shopping & CSAT Surveys
When it comes to the value of your mystery shopping program, your results are meaningless if the...
The Key to Effective Mystery Shopping: Understanding Your Customer
Have you ever been in a situation where you ask a question only to receive an answer that isn’t...
Petro-Convenience Mystery Shopping [Infographic]
In petro-convenience stores, you no longer just have gas pumps to worry about. The industry is...
Retail Mystery Shopping [Infographic]
The retail landscape is constantly shifting, and now more than ever it's essential that...