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      Mystery Shopping

      Virtual Mystery Shopping Do’s and Don’ts in 2021

      Keeping experiences consistent, both in-person and online has never been more important. Over...

      Guide: What Should Your Mystery Shopping Scores Be? [Infographic]

      If you have just begun mystery shopping your stores, it’s important to set an initial target for...

      The Best of the Intouch Insight Blog 2017: Our Top 10 Posts

      Thank you for all of the views, clicks, shares and likes in 2017! We have lots of exciting new...

      How to Choose a Mystery Shopping Provider: Top Four Questions to Ask

      In North America, there are over 150 mystery shopping companies that are members of the MSPA...

      How to Improve Customer Experience with Mystery Shopping & CSAT Surveys

      When it comes to the value of your mystery shopping program, your results are meaningless if the...

      The Key to Effective Mystery Shopping: Understanding Your Customer

      Have you ever been in a situation where you ask a question only to receive an answer that isn’t...

      Petro-Convenience Mystery Shopping [Infographic]

      In petro-convenience stores, you no longer just have gas pumps to worry about. The industry is...

      Retail Mystery Shopping [Infographic]

      The retail landscape is constantly shifting, and now more than ever it's essential that...

      CSAT & Mystery Shopping: Better Together

      If you’re looking to improve customer experience at your locations, there are two key steps in...

      When Should You Look For A New Mystery Shopping Provider?

      If you’ve been mystery shopping your locations for some time and your results seem a little...