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Sarah Beckett

Vice President of Sales and Marketing

Sarah is an experienced B2B marketing and sales leader who specializes in working with innovative, customer-centric companies. As VP of Sales and Marketing at Intouch, Sarah is committed to positioning Intouch as a leader in CX measurement and delivering valuable insights to prospects, customers, and the broader CX community.

Drive-thru experience at coffee chain

3 min read

American Coffee Preferences: A Brief Insight

When getting a quick cup of coffee or a breakfast sandwich on the go, the drive-thru has become an essential feature for many Americans. In fact, according to a recent survey, almost half of US consumers consider drive-thru facilities to be crucial...

Retail Restaurant Mystery Shopping
Top five lessons we can use to bolster customer experience for the year to come

4 min read

Lessons from 2020

Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic accelerated many trends that experts assumed would...

Customer Experience
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