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Sarah Beckett

Vice President of Sales and Marketing

Sarah is an experienced B2B marketing and sales leader who specializes in working with innovative, customer-centric companies. As VP of Sales and Marketing at Intouch, Sarah is committed to positioning Intouch as a leader in CX measurement and delivering valuable insights to prospects, customers, and the broader CX community.

3 min read

How Intouch Boosts Retail Merchandising For a Global CPG Brand

Curious to learn how Intouch Insight's data collection and analysis solutions helped a global CPG company gain actionable insights into the effectiveness of retail merchandising across various customer purchasing channels at thousands of North...

3 min read

How High's Consistently Achieves CX Goals With Intouch

Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help High's achieve consistent customer experience goals year after...

3 min read

Parkland Partners With Intouch to Transform C-Store CX

Want to learn how Intouch Insight's CX platform and Mystery Shopping services empower Parkland Corporation to consistently deliver exceptional...

QSR guest experiences

5 min read

QSR Guest Experiences: Insight Into Tech’s Impact [Latest Data]

When it comes to quick-serve restaurants (QSR), one thing is clear: customers crave speed, convenience, and good food. But with an overwhelming...

Emerging experiences 2024

4 min read

Restaurant Trends: A Dive Into Emerging Experiences 2024

The Quick-Service Restaurant (QSR) industry is constantly evolving. Among all the trends influencing how restaurants operate, digital ordering cannot...

Grocery store customer experience

3 min read

Grocery Store Customer Experience: A Brief Insight

As grocers fight for space in customers' pantries (and minds), letting someone hang alone in their store for five minutes without assistance is not...

4 min read

How to Improve QSR Guest Experience with Data From the Field

With the restaurant industry facing many challenges, the big question remains: How can QSR brands improve guest experiences?

Drive-thru experience at coffee chain

3 min read

American Coffee Preferences: A Brief Insight

When getting a quick cup of coffee or a breakfast sandwich on the go, the drive-thru has become an essential feature for many Americans. In fact,...

Top five lessons we can use to bolster customer experience for the year to come

4 min read

Lessons from 2020

Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic accelerated many trends that experts assumed would...