7 min read
Customer Loyalty and Retention Strategy: 7 Steps for Long-Term Success
Yes, winning customers is important. But it's just as important to hold on to the ones you won. How? By continuing to give them your unique offering...
Customer Experience
4 min read
How 20+ Years With Intouch Insight Helped Wawa Refine the Customer Experience Across 1,200+ Stores
Curious how Wawa’s long-standing partnership with Intouch Insight helped bring multiple CX programs into one ecosystem, sharpen decisions, and...
8 min read
How to Improve Customer Satisfaction in Restaurants at 7 Key Moments
Imagine this: Peter is hungry after a long day and wants something quick, satisfying, and easy. He checks a restaurant’s menu on his phone, places a...
8 min read
3 Customer Experience Measurement Methods That Work Well Together
The best multi-location brands collect plenty of customer experience data. But what can each each customer experience (CX) source tell you?
9 min read
7 Must-Have CX Software Features for Multi-Location Brands
A strong customer experience can unravel in the space between headquarters and the frontline. A survey flags a problem, an audit confirms it, a...
9 min read
Customer Experience KPIs: 16 Metrics to Track for CX ROI
Great customer experiences make growth easier to earn. Customers come back more often, forgive the occasional hiccup faster, recommend the brand to...
6 min read
Customer Experience Measurement: 5 Fixes for Multi-Location Brands
If your customer experience measurement starts and ends with an NPS score and a quarterly mystery shop, you have a scoreboard. What you need is an...
8 min read
Essential Restaurant KPIs to Measure Customer Experience Success
A restaurant experience is rarely won or lost in one dramatic moment. It is built in the small, repeatable details guests notice right away: the pace...
7 min read
Restaurant Customer Experience: 7 Data-Backed Ways to Improve CX
A great restaurant visit feels simple from the guest’s side: the order is right, the food tastes good, the wait feels reasonable, and the person...
3 min read
3 QSR Customer Experience Mistakes to Measure and Fix in 2026
The quick service restaurant (QSR) customer experience is shaped by small, repeatable moments at the front line.