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Sarah Beckett

Customer experience measurement kpis

7 min read

Customer Experience Measurement: 17 KPIs the Pros are Tracking in 2024

Ask any customer experience (CX) professional, and they’ll tell you that exceptional customer experiences drive increased revenue. The reason why? Happy customers are loyal customers who bring both repeat and new business by word of mouth. According...

3 min read

How to Improve QSR Guest Experience with Data From the Field

With the restaurant industry facing many challenges, the big question remains: How can QSR brands improve guest experiences?

7 min read

Essential Restaurant KPIs to Measure Customer Experience Success

In the dynamic, competitive restaurant industry, every customer interaction counts. Whether through efficient drive-thru lanes, user-friendly...

Drive-thru experience at coffee chain

3 min read

American Coffee Preferences: A Brief Insight

When getting a quick cup of coffee or a breakfast sandwich on the go, the drive-thru has become an essential feature for many Americans. In fact,...

Top five lessons we can use to bolster customer experience for the year to come

4 min read

Lessons from 2020

Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic accelerated many trends that experts assumed would...