2 min read
How High's Consistently Achieves CX Goals With Intouch
Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help High's achieve consistent customer experience goals year after year?
6 min read
Transforming CX: How Mystery Shopping, Feedback Survey, and Reputation Management Work Together
It's a common misconception that Mystery Shopping, Customer Feedback Surveys, and Reputation Management all deliver the same insights into the...
4 min read
Mystery Shopping Scores: Understanding Brand Execution
Businesses use mystery shopping as a valuable data collection method to evaluate and improve customer experience, product quality, operational...
2 min read
Parkland Partners With Intouch to Transform C-Store CX
Want to learn how Intouch Insight's CX platform and Mystery Shopping services empower Parkland Corporation to consistently deliver exceptional...
3 min read
The Many Types of Mystery Shopping
With the rise of technology and digital channels, brands need to ensure that customers have great experiences not only at various locations but...
5 min read
QSR Guest Experiences: Insight Into Tech’s Impact [Latest Data]
When it comes to quick-serve restaurants (QSR), one thing is clear: customers crave speed, convenience, and good food. But with an overwhelming...
4 min read
Restaurant Trends: A Dive Into Emerging Experiences 2024
The Quick-Service Restaurant (QSR) industry is constantly evolving. Among all the trends influencing how restaurants operate, digital ordering cannot...
3 min read
Grocery Store Customer Experience: A Brief Insight
As grocers fight for space in customers' pantries (and minds), letting someone hang alone in their store for five minutes without assistance is not...
5 min read
Mystery Shopping in Market Research
Customer preferences have certainly evolved over the last decade. From technological advancements to economic shifts, many factors influence what...
7 min read
Customer Experience Measurement: 17 KPIs the Pros are Tracking in 2024
Ask any customer experience (CX) professional, and they’ll tell you that exceptional customer experiences drive increased revenue. The reason why?...