3 min read
As the leading benchmark for drive-thru execution standards, this year’s Annual Drive-Thru Study examined a new and rapidly evolving area: the impact of AI on order-taking. We couldn't pass up the chance to dive into how this technology is shaping...
4 min read
You’ve crafted your survey—fine-tuned the questions, ensured they’ll gather the insights you need, and polished the design to make it visually...
4 min read
For 24 years, the Intouch Insight Annual Drive-Thru Study has been the go-to resource for insights into the drive-thru performance of leading...
2 min read
Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help Authentic Pizza of Florida LLC, the Florida area representative...
2 min read
The travel center market has experienced a significant transformation, evolving from simple stops for truck drivers into popular places for all kinds...
4 min read
With back-to-school shopping wrapped up, retailers are now gearing up for the most important time of the year: the holiday season.
6 min read
Mystery shopping programs offer restaurant operators and managers a unique opportunity to see their business through a guest’s eyes. This powerful...
3 min read
Over decades of managing mystery shopping programs, we've seen time and time again that the overall success of a program hinges on the initial...
5 min read
Whether you are managing a restaurant chain, a retail brand, or any multi-location business, having the right Customer Experience (CX) software can...
8 min read
When it comes to keeping customers happy and coming back, brands such as Amazon, Sephora, and Chick-fil-A are excellent examples of how great...
