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Sarah Beckett

kpis for online food delivery: evaluating your delivery partner

3 min read

KPIs for Online Food Delivery: Evaluating Your Delivery Partner

For brands looking to tap into the booming online food delivery market, the big question is: how do you extend your brand’s promise and deliver a great experience when you’re relying on a partner to handle such a crucial task—actually getting the...

3 min read

How Heritage Partners Group Boosts Revenue Growth with Intouch Insight

Curious to learn how Intouch Insight's Mystery Shopping Program has provided Heritage Partners Group with insights into both customer experience and...

AI in Customer Experience: The Future of Drive-Thru Efficiency

3 min read

AI in Customer Experience: The Future of Drive-Thru Efficiency

As the leading benchmark for drive-thru execution standards, this year’s Annual Drive-Thru Study examined a new and rapidly evolving area: the impact...

Top survey distribution methods to boost survey rates

4 min read

Cast Your Line: 6 Survey Distribution Methods to Boost Response Rates

You’ve crafted your survey—fine-tuned the questions, ensured they’ll gather the insights you need, and polished the design to make it visually...

2 min read

How Florida-Based Marco's Franchisees Drive Success with Intouch

Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help Authentic Pizza of Florida LLC, the Florida area representative...

2 min read

Key Insights for Enhancing Customer Experience at Travel Centers

The travel center market has experienced a significant transformation, evolving from simple stops for truck drivers into popular places for all kinds...

Retail guide: getting your store ready for the holiday shopping season

4 min read

Retail Guide: Getting Your Store Ready for the Holiday Shopping Season

With back-to-school shopping wrapped up, retailers are now gearing up for the most important time of the year: the holiday season.

6 min read

12 Insights from Restaurant Mystery Shopping

Mystery shopping programs offer restaurant operators and managers a unique opportunity to see their business through a guest’s eyes. This powerful...

3 min read

5 Key Steps to Launching a Mystery Shopping Program

Over decades of managing mystery shopping programs, we've seen time and time again that the overall success of a program hinges on the initial...

Must-have CX software features

5 min read

7 Must-Have CX Software Features You Can't Ignore

Whether you are managing a restaurant chain, a retail brand, or any multi-location business, having the right Customer Experience (CX) software can...