6 min read
Imagine this: Leaders of a national chain gathered for their quarterly business review after a period of rapid expansion. The conversation started with a familiar challenge: CSAT scores were showing some unexpected variance across regions, and new...
6 min read
You’ve probably noticed it: shopping doesn’t look like it used to. As customer expectations evolve, stores are getting smarter, checkout lines are...
6 min read
Imagine this: Peter is hungry and in a hurry for something satisfying to eat. He pulls into a drive-thru, but the menu is cluttered, the line is...
5 min read
The restaurant industry is evolving at an unprecedented pace. Brands are introducing customer-facing technology, new menu items, limited-time offers,...
3 min read
Efficient retail stocking procedures ensure merchandise is available for customer purchase. When shelves are well-stocked and organized, it creates a...
2 min read
As 2024 comes to a close, it’s clear that this year brought significant changes to the restaurant and convenience store industries. From innovative...
5 min read
From reducing costs to improving customer retention, efficient restaurant operations can significantly impact profitability.
3 min read
In today’s digital age, a brand’s reputation often begins with what customers say online. With so many options at their fingertips, consumers rely...
3 min read
For brands looking to tap into the booming online food delivery market, the big question is: how do you extend your brand’s promise and deliver a...
3 min read
Curious to learn how Intouch Insight's Mystery Shopping Program has provided Heritage Partners Group with insights into both customer experience and...
