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Sarah Beckett

How to improve customer experience in restaurants

3 min read

5 Ways To Improve Customer Experience In Restaurants

It’s not uncommon to see big QSR chains frequently announcing new customer experience (CX) programs. Every brand wants their customers to leave the restaurant with a smile, but achieving this consistently is easier said than done.

2 min read

How High's Consistently Achieves CX Goals With Intouch

Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help High's achieve consistent customer experience goals year after...

6 min read

Transforming CX: How Mystery Shopping, Feedback Survey, and Reputation Management Work Together

It's a common misconception that Mystery Shopping, Customer Feedback Surveys, and Reputation Management all deliver the same insights into the...

Mystery shopping score

4 min read

Mystery Shopping Scores: Understanding Brand Execution

Businesses use mystery shopping as a valuable data collection method to evaluate and improve customer experience, product quality, operational...

2 min read

Parkland Partners With Intouch to Transform C-Store CX

Want to learn how Intouch Insight's CX platform and Mystery Shopping services empower Parkland Corporation to consistently deliver exceptional...

3 min read

The Many Types of Mystery Shopping

With the rise of technology and digital channels, brands need to ensure that customers have great experiences not only at various locations but...

QSR guest experiences

5 min read

QSR Guest Experiences: Insight Into Tech’s Impact [Latest Data]

When it comes to quick-serve restaurants (QSR), one thing is clear: customers crave speed, convenience, and good food. But with an overwhelming...

Emerging experiences 2024

4 min read

Restaurant Trends: A Dive Into Emerging Experiences 2024

The Quick-Service Restaurant (QSR) industry is constantly evolving. Among all the trends influencing how restaurants operate, digital ordering cannot...

Grocery store customer experience

3 min read

Grocery Store Customer Experience: A Brief Insight

As grocers fight for space in customers' pantries (and minds), letting someone hang alone in their store for five minutes without assistance is not...

5 min read

Mystery Shopping in Market Research

Customer preferences have certainly evolved over the last decade. From technological advancements to economic shifts, many factors influence what...