1 min read

Your Guide to Mastering CX in 2020

Featured Image

January and February are slow-moving months for consumers. People are scrambling to pay off their credit cards, don’t deny it Karen, we see you, and dry January doesn’t lend itself particularly well to a weekend away with your pals. As spending and consumption stalls, now is an excellent time to review your customer experience strategy. Why not look for a customer experience management platform (if you don’t already have one), and plan your goals, harnessing the power of your CX data to take action and drive results.


Introducing The Essential Customer Experience Management Toolkit. We have put together a one-stop-shop to help with all your CX needs.

  • Know what to look for in an effective CEM platform,
  • find out how to launch your program in 4 easy steps, and
  • use our blended approach to CEM software and mystery shopping, to enrich the data you collect and drive operational and service standard outcomes.

Our holistic approach to customer experience management is unparalleled and has demonstrated proven success in our 40+ year in business.

Customer experience is at the core of everything you do. Your customers drive loyalty, brand recognition and advocacy. Take this opportunity to set your business up for effective customer-centric action and decision-making in 2020. Your CX data holds the keys to your success.

Questions: Reach out at 


CEM Pillar Article Banner Solutions Recommender Banner | Intouch Insight


The Mystery Shopping Process in 5 Steps

With any good meal, the ingredients and the steps that go into preparing it are integral to the final product. And mystery shopping programs aren’t...

Read More

CX Tech Top-ups- New Features for the Summer!

Our team has been working hard to release new enhancements designed to make your life easier. This month, our featured releases are all about making...

Read More

3 Reasons To Use A Professional Mystery Shopping Provider

When properly executed, mystery shopping programs enable businesses to objectively measure the execution of their brand promises and customer...

Read More