GET STARTED

Jon Laurie-Beaumont

Intouch and you in 2022

The new year brings new opportunities.

Despite all the curveballs 2021 threw at us and our partners, we’ve continued to have a discernible impact working with amazing brands across North America and are excited to continue to grow in 2022. We always kick off the new year with some kind of reflection on the past one, but this time we felt it would be helpful to consider the past two years given that similar challenges have overlapped. So with that in mind, we’re kicking off 2022 by highlighting a few positives in order to start off on the right foot.

3 Ways IntouchCheck™ Helps During Labor Shortages

Out of the frying pan and into the fire! Now that government mandated shutdowns are behind us...

Top Tips to Craft the Best Mystery Shopping Program

Mystery shopping works. But, to reap the rewards, you need the right program, the right...

Consumer Habits: How Petro-Convenience Stores Can Prepare for 2022

Since the early days of the COVID-19 pandemic petro and convenience stores have demonstrated...

Consumer Habits: Aligning Restaurants with the ‘New Normal’

As the days get shorter and the weather gets colder, many of us will start turning to our...

Consumer Habits: What Retailers Need to Know for the Holidays

Fall is finally here! As the weather cools down and retailers ramp up for the holidays, let us...

3 Reasons You Should Be Using Mobile Inspection Software

Regular operational audits and site inspection are invaluable methods to ensure your brand...

Consumer Behavior & COVID Adjustments in Convenience Stores

After a rollercoaster of a year, Cameron Watt, President and CEO of Intouch Insight, was back...

The Many Faces of Mystery Shoppers

If you've followed our blog you’ll know that mystery shopping is one of the main channels we...

Strategies for Customer Experience: Measurement 101

A customer experience management (CEM) program without a measurement strategy is like having a...