Jon Laurie-Beaumont

3 Reasons You Should Be Using Mobile Inspection Software

Regular operational audits and site inspection are invaluable methods to ensure your brand standards are being executed consistently across your business. But too many businesses are still executing their inspection process using now archaic paper forms.

Consumer Behavior & COVID Adjustments in Convenience Stores

After a rollercoaster of a year, Cameron Watt, President and CEO of Intouch Insight, was back...

The Many Faces of Mystery Shoppers

If you've followed our blog you’ll know that mystery shopping is one of the main channels we...

Strategies for Customer Experience: Measurement 101

A customer experience management (CEM) program without a measurement strategy is like having a...

Customer Experience Measurement: 16 KPIs the Pros are Tracking

Ask any customer experience (CX) professional and they’ll tell you that great customer...

Reel Them In: Top 4 Considerations to Drive More Survey Responses

If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys...

Cast Your Line: Top 6 Methods to Disseminate Your Survey

So, you’ve built your first survey. You spent the time workshopping the questions, made sure...

Consumer Habits: A Retrospective for Restauranteurs

To borrow from Oliver Twist, “Food! Glorious food!” Even a global pandemic couldn’t dissuade our...

Consumer Habits: Lessons Learned During a Year of Uncertainty

Consumer priorities and purchasing habits are expected to change over time, but last year we saw...

5 Tips for Getting Real Results from Virtual Audits

Throughout 2020 we’ve experienced a drastic rise in interactions and experiences going virtual....