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2 min read

Restaurant Technology, Pet Retailers, and the Latest Banking Trends

What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of everyday consumers across North America on a wide range of issues affecting customer experiences.

How will the right restaurant inspection software help your team?

3 min read

3 Benefits of Restaurant Inspection Software

All restaurants, especially chains, that are focused on achieving operational excellence perform some combination of daily, weekly, monthly, or even...

Four questions you should ask while evaluating a Mystery Shopping Company

4 min read

How to Choose a Mystery Shopping Company

Whether you’re launching a new mystery shopping program or improving an existing one, third party mystery shopping providers, aka MSPs, are a big...

Key learning from the 2023 Emerging Experiences Study

2 min read

Emerging Experiences: Where Tech Meets Taste

From Consumer Trend Reports to the Annual Drive-Thru Study, Intouch Insight has been a trusted source of customer experience data for years. Now, in...

2 min read

Breakfast Trends, Popular Pizza Joints, and AI in the Drive-Thru

At Intouch Insight, we believe in making data-driven decisions. In addition to the software and services we provide our partners, we conduct ongoing...

1 min read

How Restaurant Checklists Improve Daily Performance

Running a restaurant can be chaotic. With a long list of tasks to complete before the next rush, ensuring staff members get to everything and nothing...

How brands are doing when it comes to age verification on selling tobacco products?

2 min read

Tobacco Compliance: Age Verification in 2023

Tobacco is a major source of revenue for convenience stores. According to Convenience Store News, cigarette sales drive roughly 20% of gross margins...

Learn how IntouchCheck™ can help hoteliers

3 min read

5 Ways Inspection Software Helps Hotels

How can you do more with less? This classic question is a real concern for hotel operators in 2023. Guest expectations continue to evolve while...

bill in hand

2 min read

Will Discount Stores be 2023's Disruptors?

Consumer trends over the past few years have been volatile, to say the least. As concerns shifted away from health and safety, we saw traditional...

The all new Customer Experience Toolkit for 2023 by Intouch Insight

2 min read

All New CX Toolkit for 2023

Happy new year! At Intouch Insight, we’re excited for what 2023 will bring for us and our partners. And we’re kicking it off with an all-new Customer...