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Keeping experiences consistent, both in-person and online has never been more important. Over the past year, we’ve seen a significant acceleration in the adoption of e-commerce and other methods for interacting virtually with businesses. Now is the...
3 min read
This month, Intouch Insight is thrilled to announce the release of the latest and greatest IntouchSurvey™ self-serve model and redesigned subscription plans.
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The CX world has been turned on its head. Even before the global pandemic changed customer journeys forever, many organizations experienced the rapid growth of Customer Experience (CX) teams, only to see teams slashed just a few years later due to lack...
2 min read
With the closure and reopening of stores amid the pandemic, not to mention the implementation of new rules and regulations, it’s been hard for businesses and consumers alike to know what to expect. Grocery stores have seen customer satisfaction wane...
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As restaurants digitally accelerate and adapt to new service models, customers are grappling with how to consume and who to trust. Disruptions to traditional feedback mechanisms between restaurants and patrons have resulted in the loss of customer voice.
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Every year, the first Tuesday in October marks a very special day for our global community. CX Day is dedicated to the celebration of businesses, practitioners, and leaders around the world that are on a mission to better customer experiences (CX) for...
3 min read
Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss, and Erin Fenn, Executive Vice President at Intouch Insight. Together, we examined the ways in which brands can cultivate trust during times of change.
3 min read
Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are contactless, and face masks are the price of admission to enter a store.
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Last week, we had the distinct pleasure of sitting down with Heart of the Customer’s CEO and Founder, Jim Tincher, to discuss all things customer feedback. He was accompanied by our Executive Vice President, Erin Fenn, as they engaged in a candid...
2 min read
At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients. Early on in the pandemic, we wanted to do our part to share some good news. That is why we started to share #ExperiencesThatMatter.
