MYSTERY SHOPPING SERVICES

IntouchShop™

Your feet on the street!

Get the complete, unbiased picture of your brand performance at every location by measuring the service you provide against the standards you have set with IntouchShop™.

 

Request a Quote         MYSTERY SHOPPING GUIDE →

 

Develop a customer-centric culture
at the heart of your brand

 

Maximize ROI and drive constant improvement

Deliver a consistent brand experience

Ensure compliance and minimize risks

Improve internal training and address gaps

 

Gain objective, third-party feedback
with Mystery Shopping

Unlock your brand potential with unbiased feedback to gain competitive intelligence, enhance experiences and increase market share.

  • Monitoring & Measuring Performance
  • Location-level dashboards & analysis
  • Not just data, but actionable insights
  • Improve customer experience

 

Mystery shop programs for all your needs

Tailor-made programs | Multiple locations at once | Real-time feedback with rich data

Customer Service Programs →

Look through the customer lens to create a customer-centric experience. Leave no stone unturned to ensure frontline teams follow your customer service and operational standards to wow your customers with every visit.

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IntouchShop Customer Service Mystery Shopping program

Responsible Sales Programs →

Safeguard your business by keeping laws and regulations front and center. Help your brand monitor compliance and enforce employee accountability for age-restricted products such as: tobacco, cannabis, vaping products, alcohol, and lottery items.

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IntouchShop Responsible Sales Mystery Shopping Programs

Competitor Programs →

Take the guesswork out of competitor analysis. See what differentiates you from your competition from a customer experience standpoint to uniquely position your brand. Get covert, real-time competitive intelligence needed to out-perform the competition.

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IntouchShop Competitor Mystery Shopping Programs

Multi-channel Experience Programs →

Customers favor brands that provide a seamless experience across all channels: online, in-person, third-party fulfillment. Keep experiences consistent wherever you engage with your customer, including curbside pick-up, delivery, over the phone, online or through a partner channel. 

IntouchShop Multi-channel Experience Mystery Shopping Program

Unsure that Mystery Shopping is the right solution for you? 

Try our service recommender to learn what programs best meet your needs.

 

Try Service Recommender

 

More knowledge with data analysis program add-ons

Work with a professional analyst as your partner to get the most from your data. Our dedicated analysts will build custom reports on important KPIs for your business so you can manage performance over time. Uncover root causes of issues or behavior patterns with statistical modeling.

IntouchShop-Mystery-Shop-Dashboards

 

 

Serving brands across North America

FedEx 7-eleven_logo MTY Group logo highs Juul Logo beer store parkland_ EdoJapan-1
parkland_
Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training.
Juul Logo
Intouch Insight has been a valued partner in these efforts, helping us implement a variety of underage use prevention programs, including bolstering our age-verification capabilities and expanding our mystery shop program at retail.
 

Ready to improve your customer experience?

Get in touch and request a quote today.