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    Customized multi-location mystery shopping

    Get the complete, unbiased picture of your business’ brand performance to take your customer experience to the highest level.

     

    Request a Quote

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    Trusted by some of the biggest brands
    Wawa logo | Intouch Insight client Orange Theory Fitness logo | Intouch Insight client A&W logo | Intouch Insight client abc fine wine and spirits logo | Intouch Insight client Technomic logo | Intouch Insight client Sobeys  logo | Intouch Insight client Parkland fuel logo | Intouch Insight client
     

    Mystery shopping programs for all your needs

    Customer service shops

    Evaluate whether frontline teams are following your customer service and operational standards.

    Responsible sales

    Monitor and enforce all tobacco, alcohol and lottery laws and standards across your locations.

    Cannabis Compliance

    Ensure that your business is equipped with the proper tools to securely and safely sell cannabis.

    Competitor Shops

    Find out where you're succeeding and falling behind with competitive mystery shops.

     

    What's the benefit of mystery shopping?

    Mystery shopping gives you third party feedback about customer experience and whether or not your locations are consistently delivering your brand standards – allowing you to keep raising the bar.

     

    Create the most efficient measurement strategy for your business

     

    Design

    Our team is here to help you design and implement mystery shopping questionnaires that are custom built to align with your brand standards and provide you with clear, actionable results to achieve your business goals.

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    Measure

    Our workforce of nearly one million certified mystery shoppers visit your locations and complete assignments using a mobile app. Providing you with rich data and visual performance feedback in real-time.

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    Analyze

    Data doesn’t have to come in spreadsheets. We deliver powerful, real-time mystery shopping reports that clearly identify the status-quo of your performance.

    View data at every level

    Role and location-level dashboards to access data at a glance, empowering you to improve your bottom line.

    Filter with ease

    Filter results by date, cycle, hierarchy, location, attributes, section, question, specific questionnaire, and more to allow for full data transparency.

    Prioritize trending issues

    With a real-time feed of top performance issues, your teams will always know where to focus their efforts and make improvements where it matters most.

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    Act

    Use mystery shopping results to learn about the strengths and weaknesses of your brand’s performance, so your teams can do more of what wows your customers and less of what doesn’t.

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    Repeat

    Ongoing performance measurement helps you drive continuous improvements to your customer experience, and supports a customer-centric employee culture.

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    More knowledge with data analysis program add-ons

    Work with a professional analyst as your partner in getting the most from your data. Receive and review executive custom reports on important KPIs with your assigned analyst on your own schedule. Map and understand performance over time as we track and analyze changes in historical data. Uncover root causes of issues or behavior patterns with statistical modeling.

    Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training.
    Andrew B.
    Process Integration Manager at Parkland Fuel Corporation
     

    Learn more about your customer experience

    Get in touch or request a quote today.

     

     

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