MYSTERY SHOPPING SERVICES
Assess your business from the customers' perspective
Get the complete, unbiased picture of your brand performance at every location by measuring the service you provide against the standards you have set with IntouchShop™.
Customer Service • Responsible Sales • Competitor Programs • Omni-channel Experiences
Unsure that Mystery Shopping is the right solution for you?
Try our service recommender to learn what programs best meet your needs.
Customer Service Programs
Look through the customer lens to create a customer-centric experience. Leave no stone unturned to ensure frontline teams follow your customer service and operational standards to wow your customers with every visit.
Responsible Sales Programs
Safeguard your business by keeping laws and regulations front and center. These programs are designed to help your brand monitor compliance and enforce employee accountability for age-restricted products such as: tobacco, cannabis, vaping products, alcohol, and lottery items.
Competitor Programs
Take the guesswork out of competitor analysis. See what differentiates you from your competition from a customer experience standpoint to uniquely position your brand. Get covert, real-time competitive intelligence needed to out-perform the competition.
Omni-channel Experience Programs
Customers favor brands that provide a seamless experience across all channels: online, in-person, third-party fulfillment. Keep experiences consistent wherever you engage with your customer, including curbside pick-up, delivery, over the phone, online or through a partner channel. Protect your brand and measure across the entire consumer journey.
More knowledge with data analysis program add-ons
Work with a professional analyst as your partner to get the most from your data. Our dedicated analysts will build custom reports on important KPIs for your business so you can manage performance over time. Uncover root causes of issues or behavior patterns with statistical modeling.
Design
Design and implement questionnaires that align with your brand standards and give you precise, actionable results to achieve goals.
Measure
Over one million independent shoppers visit your locations and do assignments using a mobile app, giving you rich data and performance feedback.
Analyze
Data doesn’t have to come in spreadsheets. We deliver powerful, real-time reports that clearly identifies the status quo of your performance.
Act
Use mystery shopping results to learn about the strengths and weaknesses of your brand’s performance, so your teams can do more of what wows your customers.
Repeat
Don’t set and forget. Ongoing measurement helps you drive continuous improvements to your customer’s experience.
Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training.
Intouch Insight has been a valued partner in these efforts, helping us implement a variety of underage use prevention programs, including bolstering our age-verification capabilities and expanding our mystery shop program at retail.
