Develop a customer-centric culture
at the heart of your brand
Maximize ROI and drive constant improvement
Deliver a consistent brand experience
Ensure compliance and minimize risks
Improve internal training and address gaps
Gain objective, third-party feedback
with Mystery Shopping
Unlock your brand potential with unbiased feedback to gain competitive intelligence, enhance experiences and increase market share.
- Monitoring & Measuring Performance
- Location-level dashboards & analysis
- Not just data, but actionable insights
- Improve customer experience
Mystery shop programs for all your needs
Tailor-made programs | Multiple locations at once | Real-time feedback with rich data
Customer Service Programs →
Look through the customer lens to create a customer-centric experience. Leave no stone unturned to ensure frontline teams follow your customer service and operational standards to wow your customers with every visit.
Responsible Sales Programs →
Safeguard your business by keeping laws and regulations front and center. Help your brand monitor compliance and enforce employee accountability for age-restricted products such as: tobacco, cannabis, vaping products, alcohol, and lottery items.
Competitor Programs →
Take the guesswork out of competitor analysis. See what differentiates you from your competition from a customer experience standpoint to uniquely position your brand. Get covert, real-time competitive intelligence needed to out-perform the competition.
Multi-channel Experience Programs →
Customers favor brands that provide a seamless experience across all channels: online, in-person, third-party fulfillment. Keep experiences consistent wherever you engage with your customer, including curbside pick-up, delivery, over the phone, online or through a partner channel.
More knowledge with data analysis program add-ons
Work with a professional analyst as your partner to get the most from your data. Our dedicated analysts will build custom reports on important KPIs for your business so you can manage performance over time. Uncover root causes of issues or behavior patterns with statistical modeling.
Serving brands across North America
Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training.
Intouch Insight has been a valued partner in these efforts, helping us implement a variety of underage use prevention programs, including bolstering our age-verification capabilities and expanding our mystery shop program at retail.
Ready to improve your customer experience?
Get in touch and request a quote today.