Customer service shops
Evaluate whether frontline teams are following your customer service and operational standards.
Our team is here to help you design and implement mystery shopping questionnaires that are custom built to align with your brand standards and provide you with clear, actionable results to achieve your business goals.
Our workforce of nearly one million certified mystery shoppers visit your locations and complete assignments using a mobile app. Providing you with rich data and visual performance feedback in real-time.
Data doesn’t have to come in spreadsheets. We deliver powerful, real-time mystery shopping reports that clearly identify the status-quo of your performance.
View data at every level
Role and location-level dashboards to access data at a glance, empowering you to improve your bottom line.
Filter with ease
Filter results by date, cycle, hierarchy, location, attributes, section, question, specific questionnaire, and more to allow for full data transparency.
Prioritize trending issues
With a real-time feed of top performance issues, your teams will always know where to focus their efforts and make improvements where it matters most.
Use mystery shopping results to learn about the strengths and weaknesses of your brand’s performance, so your teams can do more of what wows your customers and less of what doesn’t.
Ongoing performance measurement helps you drive continuous improvements to your customer experience, and supports a customer-centric employee culture.
Work with a professional analyst as your partner in getting the most from your data. Receive and review executive custom reports on important KPIs with your assigned analyst on your own schedule. Map and understand performance over time as we track and analyze changes in historical data. Uncover root causes of issues or behavior patterns with statistical modeling.
Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training.