Mystery shopping programs for all your needs
Customer service shops
Evaluate whether frontline teams are following your customer service and operational standards.
Responsible sales
Monitor and enforce all tobacco, alcohol and lottery laws and standards across your locations.
Cannabis compliance
Ensure that your business is equipped with the proper tools to securely and safely sell cannabis.
Competitor shops
Find out where you're exceeding and falling behind with competitive mystery shops.
What's the benefit of mystery shopping?
Mystery shopping gives you third party feedback about customer experience and whether or not your locations are consistently delivering your brand standards – allowing you to keep raising the bar.
Create the most efficient measurement strategy for your business
1. Design
Our team is here to help you design and implement mystery shopping questionnaires that are custom built to align with your brand standards and provide you with clear, actionable results to achieve your business goals.
2. Measure
Our workforce of nearly one million certified mystery shoppers visit your locations and complete assignments using a mobile app. Providing you with rich data and visual performance feedback in real-time.
3. Analyze
Data doesn’t have to come in spreadsheets. We deliver powerful, real-time mystery shopping reports that clearly identify the status-quo of your performance.
4. Act and improve
Use mystery shopping results to learn about the strengths and weaknesses of your brand’s performance, so your teams can do more of what wows your customers and less of what doesn’t.
5. Repeat
Ongoing performance measurement helps you drive continuous improvements to your customer experience, and supports a customer-centric employee culture.
More knowledge with data analysis program add-ons
Work with a professional analyst as your partner in getting the most from your data. Receive and review executive custom reports on important KPIs with your assigned analyst on your own schedule. Map and understand performance over time as we track and analyze changes in historical data. Uncover root causes of issues or behavior patterns with statistical modeling.
Learn more about your customer experience
Get in touch or request a quote today.
