2 min read
Make the Most of Channel Blurring Opportunities
Looking to make 2023 your best year yet? One of the biggest opportunities we’re seeing carry over into 2023 is channel blurring. This refers to when...
Checklists are one of the most effective ways for businesses to ensure their teams complete all the steps in a process correctly, and that no steps are forgetten along the way.
For retail businesses in particular, checklists
Read the infographic below to learn how mobile checklists help improve retail execution.
Summary
Using CSAT surveys in combination with mystery shopping will:
- Ensure your internal standards match customer expectations
- Help define key performance metrics that will have the most significant impact on improving customer experience
- Provide first-hand customer feedback that will ensure accuracy in your program
2 min read
Customer Experience Management in The Metaverse
You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality...
1 min read
CX Tech Top-Ups: New Features for November!
At Intouch Insight we are committed to ensuring our users have every tool they need to reach customer experience excellence. This month we have...