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How Mobile Checklists Improve Retail Execution

Checklists are one of the most effective ways for businesses to ensure their teams complete all the steps in a process correctly, and that no steps are forgetten along the way.  

For retail businesses in particular, checklists 

Read the infographic below to learn how mobile checklists help improve retail execution.


How to Improve Customer Experience with Mystery Shopping & CSAT Surveys

Source: Lee Resources.

Summary

Using CSAT surveys in combination with mystery shopping will:

  • Ensure your internal standards match customer expectations
  • Help define key performance metrics that will have the most significant impact on improving customer experience
  • Provide first-hand customer feedback that will ensure accuracy in your program
 
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