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Make the Most of Channel Blurring Opportunities
Looking to make 2023 your best year yet? One of the biggest opportunities we’re seeing carry over into 2023 is channel blurring. This refers to when...
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Looking to make 2023 your best year yet? One of the biggest opportunities we’re seeing carry over into 2023 is channel blurring. This refers to when...
3 min read
If you’re reading this, we can assume you know the importance of customer experience in driving brand growth and revenue. But today, it's easy to...
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Out of the frying pan and into the fire! Now that government mandated shutdowns are behind us and businesses are allowed to keep their doors open,...
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Regular operational audits and site inspection are invaluable methods to ensure your brand standards are being executed consistently across your...
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A customer experience management (CEM) program without a measurement strategy is like having a sports car without any gasoline. Data is the fuel that...
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At Intouch Insight, our priority is the people we work with every day. That means providing customers who use our software with the best tools...
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As society experiences this time of uncertainty and trepidation, providing customers with a reliable, consistent experience has an even greater...
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Technology has redefined the way businesses deliver customer service. From self-serve kiosks to mobile apps, technology has provided customers with...
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The importance of health and safety ratings at any given restaurant not only translates into a business’ ability to keep existing customers loyal,...
Checklists are one of the most effective ways for businesses to ensure their teams complete all the steps in a process correctly, and that no steps...