3 min read
Out of the frying pan and into the fire! Now that government mandated shutdowns are behind us and businesses are allowed to keep their doors open, brands are facing a shortage of front line workers across all industries. And this labor shortage doesn’t...
2 min read
Regular operational audits and site inspection are invaluable methods to ensure your brand standards are being executed consistently across your business. But too many businesses are still executing their inspection process using now archaic paper forms.
3 min read
A customer experience management (CEM) program without a measurement strategy is like having a sports car without any gasoline. Data is the fuel that powers an effective program - helping to set benchmarks, track the impact of your actions over time, and...
1 min read
At Intouch Insight, our priority is the people we work with every day. That means providing customers who use our software with the best tools available in the most convenient manner possible. So when customers ask why they can’t install products like ...
3 min read
As society experiences this time of uncertainty and trepidation, providing customers with a reliable, consistent experience has an even greater impact on customer loyalty than ever before. And the challenge of ensuring that operational and brand...
1 min read
Technology has redefined the way businesses deliver customer service. From self-serve kiosks to mobile apps, technology has provided customers with more ways to interact with brands. For companies, this makes delivering on their brand promise and...
3 min read
The importance of health and safety ratings at any given restaurant not only translates into a business’ ability to keep existing customers loyal, but a violation resulting in a poor rating will easily spread online and can take years to come back from.
Checklists are one of the most effective ways for businesses to ensure their teams complete all the steps in a process correctly, and that no steps are forgetten along the way.
For retail businesses in particular, checklists
2 min read
In recent years, there has been a trend towards clean eating and an increase in food allergies and intolerance's in households across North America. 31% of people say they or someone in their household suffers from a food allergy or intolerance. As a...
2 min read
Efficient stocking procedures are vital to ensuring merchandise is available for customer purchase. As operations become more complex for companies doing business both online and in-store; out-of-stocks, overstocks, and returns are costing retailers...
