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    Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

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    Retail

    Virtual Mystery Shopping Do’s and Don’ts in 2021

    Keeping experiences consistent, both in-person and online has never been more important. Over...

    The 3 I's of Retail CX: Intelligence, Improvement and Impact

    The CX world has been turned on its head. Even before the global pandemic changed customer...

    How Grocery Stores Can Best Use Customer Feedback

    With the closure and reopening of stores amid the pandemic, not to mention the implementation of...

    Changes in Consumer Habits During the COVID-19 Pandemic

    This year has thrown everyone a massive curveball in the form of the biggest public health...

    How Mobile Checklists Improve Retail Execution

    Checklists are one of the most effective ways for businesses to ensure their teams complete all...

    Three Steps To More Efficient Retail Stocking

    Efficient stocking procedures are vital to ensuring merchandise is available for customer...

    How Mobile Checklists Improve Retail Execution [Infographic]

    In a retail environment, employees frequently have recurring tasks that need to be completed on...

    Prepare Your Stores for Boxing Day and the Holiday Season

    Edging on one of the biggest shopping seasons of the year, consumers will not be shying away...

    Retail Mystery Shopping [Infographic]

    The retail landscape is constantly shifting, and now more than ever it's essential that...

    How To Prepare for Canada Day & Independence Day

    On an average July 4th weekend, Americans across the country consume 150 million hot dogs, and...