Virtual Mystery Shopping Do’s and Don’ts in 2021
Keeping experiences consistent, both in-person and online has never been more important. Over...
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Retail
The 3 I's of Retail Customer Experience: Intelligence, Improvement and Impact
The CX world has been turned on its head. Even before the global pandemic changed customer...
How Grocery Stores Can Use Customer Feedback to Design a Path Forward
With the closure and reopening of stores amid the pandemic, not to mention the implementation of...
Changes in Consumer Habits During the COVID-19 Pandemic
This year has thrown everyone a massive curveball in the form of the biggest public health...
How Mobile Checklists Improve Retail Execution
Checklists are one of the most effective ways for businesses to ensure their teams complete all...
Three Steps To More Efficient Retail Stocking
Efficient stocking procedures are vital to ensuring merchandise is available for customer...
How Mobile Checklists Improve Retail Execution [Infographic]
In a retail environment, employees frequently have recurring tasks that need to be completed on...
How to Prepare Your Retail Stores for Boxing Day and the Holiday Season
Edging on one of the biggest shopping seasons of the year, consumers will not be shying away...
Retail Mystery Shopping [Infographic]
The retail landscape is constantly shifting, and now more than ever it's essential that...
Canada Day & Independence Day: How To Prepare for the Holiday Weekend
On an average July 4th weekend, Americans across the country consume 150 million hot dogs, and...