CX Tech Top-ups: New Product Add-On Feature Packs!
The Intouch Insight Platform just got a lot more powerful! Our new add-on feature packs allow you to customize the Intouch Insight Platform to meet...
2 min read
At Intouch Insight, we believe in making data-driven decisions. In addition to the software and services we provide our partners, we conduct ongoing consumer research to help keep brands informed of changes in consumer expectations and habits.
Along with our consumer trends reports and mystery shopping studies, we conduct regular Flash Points - pulse surveys of everyday consumers across North America on a wide range of issues affecting customer experiences.
If you have a burning question, contact us here or email letschat@intouchinsight.com. Below are the findings from three of our latest Flash Points covering:
With demand for breakfast at restaurants expected to grow, we surveyed everyday consumers to uncover their breakfast preferences. Here’s what the survey data showed:
As hungry consumers have more food options at their fingertips than ever before, we continue to monitor consumer preferences and ordering habits for pizza chains.
With all the external pressures on restaurants in recent years, brands are continuing to use technology as a way to mitigate challenges and deliver top-notch customer experiences. But what does the customer really think about these changes? The latest technologies to hit the drive-thru lane are AI-enabled voice and video technology.
We want to help you make informed business decisions. Each of our Flash Points typically collect between 1500-3000 responses in a 24-48 hour period — free of charge!
If you have a burning question, submit your question and the results will be emailed to you the results once the data has been collected. Submit your question here or email letschat@intouchinsight.com.
The Intouch Insight Platform just got a lot more powerful! Our new add-on feature packs allow you to customize the Intouch Insight Platform to meet...
What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of...
All restaurants, especially chains, that are focused on achieving operational excellence perform some combination of daily, weekly, monthly, or even...