3 min read
The rapid evolution of technology continues to impact every industry and raise consumer expectations around how brands incorporate it into their customer experience. The rise of 3rd party mobile ordering and delivery services has helped many businesses...
3 min read
As the days get shorter and the weather gets colder, many of us will start turning to our favourite restaurants for some much needed comfort food. But what does the relationship between patrons and food establishments look like within the context of the...
3 min read
To borrow from Oliver Twist, “Food! Glorious food!” Even a global pandemic couldn’t dissuade our desire for delicious culinary experiences, but the tumultuousness of the past year has still had a profound effect on consumers and restaurants alike....
2 min read
As restaurants digitally accelerate and adapt to new service models, customers are grappling with how to consume and who to trust. Disruptions to traditional feedback mechanisms between restaurants and patrons have resulted in the loss of customer voice.
3 min read
At the start of June, we released the first survey report in our series on Changes in Consumer Habits. This report focused specifically on the Future of Retail and on how purchasing habits have changed due to business closures, shelter-in-place...
5 min read
Guest Post by Saleem Khatri, Chief Executive Officer of Lavu
5 min read
It’s no secret that the restaurant business is incredibly competitive. Your customers have countless choices, so it can be challenging to create a memorable customer experience (CX) that results in loyal, repeat patrons.
3 min read
The importance of health and safety ratings at any given restaurant not only translates into a business’ ability to keep existing customers loyal, but a violation resulting in a poor rating will easily spread online and can take years to come back from.
3 min read
When it comes to dining out, there’s no doubt that customers expect a seamless experience - delicious food, great service, and a pleasant atmosphere. For restaurant owners and managers, having specific standards and steps of service that staff are...
2 min read
In recent years, there has been a trend towards clean eating and an increase in food allergies and intolerance's in households across North America. 31% of people say they or someone in their household suffers from a food allergy or intolerance. As a...
