Skip to the main content.
GET STARTED
GET STARTED

Petro-Convenience Mystery Shopping [Infographic]

PETRO-CONVENIENCE MYSTERY SHOPPING

In petro-convenience stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from fresh food offerings to cleanliness, there are many crucial touch points in your CX. 

Your brand is only as good as your lowest performing associate or location. So, how can you ensure that your stores are following brand standards? Mystery shopping lets you collect third party feedback and assess performance based on specific benchmarks that you're measuring. 

You'll sleep soundly every night knowing that your standards are being followed by every associate at every location.  

Read the infographic below to see how valuable petro-convenience mystery shopping is to customer satisfaction and loyalty. 

Infographic - Petro-Convenience Mystery Shopping

Source: Forbes, CSP.

 

 

mystery-shopping-essential-guide

 

Channel blurring opportunities in 2023

2 min read

Make the Most of Channel Blurring Opportunities

Looking to make 2023 your best year yet? One of the biggest opportunities we’re seeing carry over into 2023 is channel blurring. This refers to when...

Read More

2 min read

Customer Experience Management in The Metaverse

You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality...

Read More

1 min read

CX Tech Top-Ups: New Features for November!

At Intouch Insight we are committed to ensuring our users have every tool they need to reach customer experience excellence. This month we have...

Read More