2 min read
Customer Experience Management in The Metaverse
You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality...
At convenience and gas stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from fresh food offerings to cleanliness, there are many crucial touch points in your CX.
Your brand is only as good as your lowest performing associate or location. So, how can you ensure that your stores are following brand standards? Mystery shopping lets you collect third party feedback and assess performance based on specific benchmarks that you're measuring.
You'll sleep soundly every night knowing that your standards are being followed by every associate at every location.
Read the infographic below to see how valuable convenience and gas mystery shopping is to customer satisfaction and loyalty.
1 min read
CX Tech Top-Ups: New Features for November!
At Intouch Insight we are committed to ensuring our users have every tool they need to reach customer experience excellence. This month we have...
3 min read
Customer Experience Management for Any Budget
If you’re reading this, we can assume you know the importance of customer experience in driving brand growth and revenue. But today, it's easy to...