4 Ways to Build Customer Loyalty as Convenience and Gas Retailers
It’s not surprising that location is the top factor in a consumer’s choice of c-stores to visit, after all convenience and ease is top of mind for...
![Convenience and Gas Mystery Shopping [Infographic]](https://www.intouchinsight.com/hubfs/Images/Blog/Too-Much-Customer_Experience-Data%20%281%29.jpg)
At convenience and gas stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from fresh food offerings to cleanliness, there are many crucial touch points in your CX.
Your brand is only as good as your lowest performing associate or location. So, how can you ensure that your stores are following brand standards? Mystery shopping lets you collect third party feedback and assess performance based on specific benchmarks that you're measuring.
You'll sleep soundly every night knowing that your standards are being followed by every associate at every location.
Read the infographic below to see how valuable CONVENIENCE AND GAS MYSTERY SHOPPING is to customer satisfaction and loyalty.
Pizza Trends: Are C-Stores Carryout Contenders?
In most major metropolitan markets, grabbing a pizza at a gas station can feel like a last resort. Sure, it's convenient, but more consumers don't...
Leading Strategies from the 2016 Gas and Convenience Mystery Shop
For over a decade, we’ve been working with CSP Magazine to conduct an annual mystery shopping study with the top gas and convenience chains in the...