Finally. Get richer, centralized insights into your mystery shopping results.

Get rich reports on customer experience, maintenance and safety from a consumer level.

PROGRAM INQUIRY
PROGRAM INQUIRY
  • Lululemon: Intouchshop Mystery Shopping Client
  • Cumberland Farms: Intouchshop Mystery Shopping Client Mystery Shopping Solutions
  • Baton Rouge: Intouchshop Mystery Shopping Client
  • Suncor: Intouchshop Mystery Shopping Client
  • First Choice: Intouchshop Mystery Shopping Client
  • Wawa: Intouchshop Mystery Shopping Client

Go from stale results and PDF reports, to finding new trends with rich filterable reporting.

Intouch reporting gives you everything you need to get the most from your program results.

  • Compare results overtime, with results and historical trends by score, theme or question.
  • Identify high performing regions and locations with the ability to compare hierarchy groups or locations.
  • Prioritize trending problems with a view of your top issues.
  • View custom KPIs and performance with custom and saved reports you can access at any time.
  • Share, print, save, export your reports and data with your team members.
Ensure valuable insights aren't buried in Excel

Design reliable custom mystery shopping programs for your goals.

Work with our team to build robust, sophisticated programs to achieve your management goals.

  • Custom shopper certifications for your specific programs ensure all shoppers are certified and prepared to deliver you with the most accurate, unbiased feedback.
  • Questionnaires unique to you. Ensure your shop surveys help achieve your goals, while also supporting accurate data and ensuring shoppers remain unidentifiable to your staff.
  • Robust program options for sub-brands. Your business is complex and robust. Your mystery shopping program should reflect that. Our teams can create sub-programs to represent each of your brands and various standards.
  • Shop your competitors. Uncover competitive intelligence. Find out where you're exceeding and falling behind with competitive mystery shops.
Design reliable custom mystery

Learn what's really happening.

Sometimes internal metrics and opinions from your teams and even customers, have error and bias. Our workforce of independent mystery shoppers give you a third party look at actual performance levels, and customer experience.

Mystery shopping programs

Get extra clarity with professional data analysis program add-ons.

Work with our analysts to get the most from your data.

  • Receive & review executive custom reports on your most important KPIs with your assigned analyst on a schedule that makes sense for you.
  • Map & understand performance over time as we analyze changes in your historical data.
  • Uncover root causes of issues or behaviour with statistical modelling.
  • Identify data-driven opportunities for improvement.
Get extra clarity with professional data analysis program add-ons

Learn more about your customer experience. Get intouch today.

PROGRAM INQUIRY

Related Products

Get teams in check.

Get teams in check.
IntouchCheck

Survey customers.

Survey customers
IntouchSurvey

Verify & audit details.

IntouchAudit
IntouchAudit