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Mystery shopping services that provide valuable feedback on your customer experience.

Get rich reports on customer service, maintenance and safety from a consumer level.

Program Inquiry Industries

IntouchShop Dashboards

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  • Cumberland Farms: Intouchshop Mystery Shopping Client Mystery Shopping Solutions
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  • Suncor: Intouchshop Mystery Shopping Client
  • First Choice: Intouchshop Mystery Shopping Client
  • Wawa: Intouchshop Mystery Shopping Client

Find out how you can improve customer experience

Content specific to your industry:

Petro-Convenience

Restaurant

Retail

Learn How to Launch a Successful Mystery Shopping Program

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Read more.

Learn more about the different types of mystery shopping

Take a quick look at IntouchShop:

Competitor Shops

Customer Experience

Responsible Sales

Go from stale results and PDF reports, to finding new trends with rich filterable reporting.

Intouch reporting gives you everything you need to get the most from your program results.

  • Compare results overtime, with results and historical trends by score, theme or question.
  • Identify high performing regions and locations with the ability to compare hierarchy groups or locations.
  • Prioritize trending problems with a view of your top issues.
  • View custom KPIs and performance with custom and saved reports you can access at any time.
  • Share, print, save, export your reports and data with your team members.
IntouchShop Scorecards

Design reliable custom mystery shopping programs for your goals.

Work with our team to build robust, sophisticated programs to achieve your management goals.

  • Custom shopper certifications for your specific programs ensure all shoppers are certified and prepared to deliver you with the most accurate, unbiased feedback.
  • Questionnaires unique to you. Ensure your shop surveys help achieve your goals, while also supporting accurate data and ensuring shoppers remain unidentifiable to your staff.
  • Robust program options for sub-brands. Your business is complex and robust. Your mystery shopping program should reflect that. Our teams can create sub-programs to represent each of your brands and various standards.
  • Shop your competitors. Find out how your teams are performing and identify room for improvement with competitor mystery shops.
  • Crowdsource your mystery shops. Choose a sample size that makes sense for your organization and get results faster with a condensed questionnaire for your stores. 
Design reliable custom mystery

Learn what's really happening.

Sometimes internal metrics and opinions from your teams and even customers, have error and bias. Our workforce of independent mystery shoppers give you a third party look at actual performance levels, and customer experience.

Mystery shopping programs

Get extra clarity with professional data analysis program add-ons.

Work with our analysts to get the most from your data.

  • Receive & review executive custom reports on your most important KPIs with your assigned analyst on a schedule that makes sense for you.
  • Map & understand performance over time as we analyze changes in your historical data.
  • Uncover root causes of issues or behaviour with statistical modelling.
  • Identify data-driven opportunities for improvement.
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Learn more about your customer experience. Get intouch today.

PROGRAM INQUIRY

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