Shop your competitors.

Uncover competitive intelligence. Find out where you're exceeding and falling behind with competitive mystery shops.

Maintain a strong knowledge base of your competitors and your industry. 

Get insight into your competitor's approach.

  • Stop guessing. Find out what your competitors are doing. 
  • Identify areas for improvement. Compare results against your own. 
  • Create custom mystery shopping programs that are important to you. Shop products, employees, store layout and more. 

 

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Uncover your strengths and weaknesses.

  • Pinpoint best practices in your industry. Learn how to improve your customer service strategy relative to your competitors. 
  • Benchmark your service standards against other companies in your industry. Create your own questions and decide which competitors you'd like to benchmark against. 
  • Better understand the market. Identify opportunities to out-perform your competitors and increase market share. 
  • Pinpoint items of concern. Develop unique experiences to differentiate your business and add value to your brand. 

Learn what's going on in your industry. 

  • Get the most from your results. Make informed, data-driven decisions to better your business. 
  • Access reports at any time. Easily review and export results to share with team members. 
  • Identify trends overtime. Determine your strenghts by comparing results with our advanced reporting. 

Questions?

Give us a call at 1-800-263-2980 ext. 8804 and speak with a product specialist about any questions you have. 

VISIT OUR CONTENT LIBRARY.

Want to learn more about successful mystery shops? Find out what's driving their success.  

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Talk to an Expert.

Learn more about your customer experience. Get intouch today. 

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