Shop your competitors.

Uncover competitive intelligence. Find out where you're exceeding and falling behind with competitive mystery shops.

Explore our other use cases: Customer Experience | Responsible Sales

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Maintain a strong knowledge base of your competitors and your industry. 

Get insight into your competitor's approach.

  • Stop guessing. Find out what your competitors are doing. 
  • Identify areas for improvement. Compare results against your own. 
  • Create custom mystery shopping programs that are important to you. Shop products, employees, store layout and more. 


Competitive Mystery Shop

Uncover your strengths and weaknesses.

  • Pinpoint best practices in your industry. Learn how to improve your customer service strategy relative to your competitors. 
  • Benchmark your service standards against other companies in your industry. Create your own questions and decide which competitors you'd like to benchmark against. 
  • Better understand the market. Identify opportunities to out-perform your competitors and increase market share. 
  • Pinpoint items of concern. Develop unique experiences to differentiate your business and add value to your brand. 

Learn what's going on in your industry. 

  • Get the most from your results. Use competitive intelligence to make informed, data-driven decisions to better your business. 
  • Access reports at any time. Easily review and export results to share with team members. 
  • Identify trends overtime. Determine your strenghts by comparing results with our advanced reporting. 


Give us a call at 1-800-263-2980 ext. 8804 and speak with a product specialist about any questions you have. 


Want to learn more about successful mystery shops? Find out what's driving their success.  


Talk to an Expert.

Learn more about your customer experience. Get intouch today.