Retail mystery shopping services for all your stores.

Measure customer service, merchandising standards, store presentation and more.

Explore our other industries: Restaurant | Petro-Convenience

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Learn how your sales associates are performing.

  • Design your own merchandising mystery shopper programs that provide you with actionable results.
  • Get a third party look at your customer service from our database of nearly 1 million mystery shoppers. 
  • Learn more about your sales floor by working with our analysts to build custom questionnaires specific to your goals. 
  • Shop your competitors and benchmark your store's standards with competitor mystery shops.  
IntouchShop Mystery Shopping Results

Collect richer data through detailed reporting.

  • Measure and compare the customer experience at all your stores. 
  • View mystery shopping results by score, question, date, cycle, hierarchy, location, theme and more.  
  • Share results immediately with your teams or quickly print, save and export reports from any time. 
  • Pinpoint your best stores by viewing results in role and location-level dashboards.
  • Drive sales with insights from your score results. 


Make improvements to your stores based on data.

  • Require shoppers to attach photos so you can see through the eyes of a customer.
  • Certified shoppers deliver you detailed, rigorous feedback that you can view as soon as it's submittted. 
  • Enforce store standards based on the client perspective. 
  • Team up with our analyts to focus on areas of strength. 
Mobile Mystery Shopping


Give us a call at 1-800-263-2980 ext. 8804 and speak with a product specialist about any questions you have. 


Want to learn more about successful mystery shops? Find out what's driving their success.  


Talk to an Expert.

Learn more about your customer experience. Get intouch today.