November 22, 2016
The results are in! According to a recent study performed by Intouch Insight, the petro-convenience industry scored higher on aggregate than the QSR industry on five key areas of customer service.
Watch the video above to see Cameron Watt, President & CEO of Intouch, as a keynote speaker at Outlook Leadership Conference in Phoenix on November 11. In the video, Watt reveals the results of Intouch's annual benchmarking study performed in partnership with CSP Magazine, a division of Winsight Media, and how the results compare to a parallel study conducted in the QSR industry.
More information about Watt's presentation can also be found here.
2 min read
Looking to make 2023 your best year yet? One of the biggest opportunities we’re seeing carry over into 2023 is channel blurring. This refers to when...
You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality...
1 min read
At Intouch Insight we are committed to ensuring our users have every tool they need to reach customer experience excellence. This month we have...