Mystery Shopping Study: Petro-Convenience Industry Outperforms QSR

By Lindsay Sykes, Marketing Manager, on November 22, 2016

 

The results are in! According to a recent study performed by Intouch Insight, the petro-convenience industry scored higher on aggregate than the QSR industry on five key areas of customer service.

Watch the video above to see Cameron Watt, President & CEO of Intouch, as a keynote speaker at Outlook Leadership Conference in Phoenix on November 11. In the video, Watt reveals the results of Intouch's annual benchmarking study performed in partnership with CSP Magazine, a division of Winsight Media, and how the results compare to a parallel study conducted in the QSR industry. 

More information about Watt's presentation can also be found here.

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