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      Lindsay Sykes

      Director of Marketing

      Employee Experience – Good for Employees, Good for Business

      Guest Post by Annette Franz, CCXP

      How Mystery Shopping Delivers Real Change

      Guest Post by Jeannie Walters, CCXP

      Humanizing the Customer Experience

      And just like that, another CX NYC conference has come and gone. Forrester’s 2019 event...

      Learn How to Develop a Journey Mindset

      We recently hosted a customer experience webinar with special guest, Kerry Bodine. Kerry is the...

      The “What’s Next” of Journey Mapping

      Guest Post by Jeannie Walters, CCXP

      Customer journey mapping can be a powerful tool to truly...

      Six Tech Essentials to Streamline Your Restaurant’s Operations

      Guest Post by Saleem Khatri, Chief Executive Officer of Lavu

      Moments that Matter: Your Journey Mapping Questions Answered

      We recently hosted a webinar with special guest, Jim Tincher of Heart of the Customer, that...

      How to Analyze Qualitative Customer Feedback

      Data analysis is incredible. The way customer experience platforms can take data such as survey...