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        Lindsay Sykes

        Director of Marketing

        Employee Experience – Good for Employees, Good for Business

        Guest Post by Annette Franz, CCXP

        How Mystery Shopping Delivers Real Change

        Guest Post by Jeannie Walters, CCXP

        Humanizing the Customer Experience

        And just like that, another CX NYC conference has come and gone. Forrester’s 2019 event...

        Learn How to Develop a Journey Mindset

        We recently hosted a customer experience webinar with special guest, Kerry Bodine. Kerry is the...

        The “What’s Next” of Journey Mapping

        Guest Post by Jeannie Walters, CCXP

        Customer journey mapping can be a powerful tool to truly...

        Six Tech Essentials to Streamline Your Restaurant’s Operations

        Guest Post by Saleem Khatri, Chief Executive Officer of Lavu

        Moments that Matter: Your Journey Mapping Questions Answered

        We recently hosted a webinar with special guest, Jim Tincher of Heart of the Customer, that...

        How to Analyze Qualitative Customer Feedback

        Data analysis is incredible. The way customer experience platforms can take data such as survey...