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4 min read

Employee Experience – Good for Employees, Good for Business

Guest Post by Annette Franz, CCXP

Employee's role in customer experience

4 min read

Maximizing the Employee's Role in the Customer Experience

We recently hosted a webinar with CX strategist and author, Adam Toporek. The webinar covered the link between employee engagement and customer...

Mystery shopping drives real change

3 min read

How Mystery Shopping Delivers Real Change

Guest Post by Jeannie Walters, CCXP

Humanizing the customer experience

3 min read

Humanizing the Customer Experience

And just like that, another CX NYC conference has come and gone. Forrester’s 2019 event definitely didn’t disappoint. The conference was filled with...

Customer journey mapping mindset

1 min read

Learn How to Develop a Journey Mindset

We recently hosted a customer experience webinar with special guest, Kerry Bodine. Kerry is the co-author of Outside In: The Power of Putting...

Journey Map Exercise - Man using sticky notes to create journey map

3 min read

The “What’s Next” of Journey Mapping

Guest Post by Jeannie Walters, CCXP

Customer journey mapping can be a powerful tool to truly understand your customers, innovate around new ways to...

Tech To Improve Restaurant Operations

5 min read

Six Tech Essentials to Streamline Your Restaurant’s Operations

Guest Post by Saleem Khatri, Chief Executive Officer of Lavu

Journey Mapping webinar

4 min read

Moments that Matter: Your Journey Mapping Questions Answered

We recently hosted a webinar with special guest, Jim Tincher of Heart of the Customer, that focused on creating actionable customer journey maps. The...

Man analyzing customer feedback - on demand webinar

3 min read

How to Analyze Qualitative Customer Feedback

Data analysis is incredible. The way customer experience platforms can take data such as survey responses, online review data, mystery shopping...