Employee Experience – Good for Employees, Good for Business
Guest Post by Annette Franz, CCXP
Maximizing the Employee's Role in the Customer Experience
We recently hosted a webinar with CX strategist and author, Adam Toporek. The webinar covered...
How Mystery Shopping Delivers Real Change
Guest Post by Jeannie Walters, CCXP
Humanizing the Customer Experience
And just like that, another CX NYC conference has come and gone. Forrester’s 2019 event...
Learn How to Develop a Journey Mindset
We recently hosted a customer experience webinar with special guest, Kerry Bodine. Kerry is the...
The “What’s Next” of Journey Mapping
Guest Post by Jeannie Walters, CCXP
Customer journey mapping can be a powerful tool to truly...
The What. The So What. The Now What. From Customer Experience Data to Outcomes.
Guest Post by Annette Franz, CCXP
Six Tech Essentials to Streamline Your Restaurant’s Operations
Guest Post by Saleem Khatri, Chief Executive Officer of Lavu
Moments that Matter: Your Journey Mapping Questions Answered
We recently hosted a webinar with special guest, Jim Tincher of Heart of the Customer, that...
How to Analyze Qualitative Customer Feedback
Data analysis is incredible. The way customer experience platforms can take data such as survey...