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    Lindsay Sykes

    Director of Marketing

    Employee Experience – Good for Employees, Good for Business

    Guest Post by Annette Franz, CCXP

    How Mystery Shopping Delivers Real Change

    Guest Post by Jeannie Walters, CCXP

    Humanizing the Customer Experience

    And just like that, another CX NYC conference has come and gone. Forrester’s 2019 event...

    Learn How to Develop a Journey Mindset

    We recently hosted a customer experience webinar with special guest, Kerry Bodine. Kerry is the...

    The “What’s Next” of Journey Mapping

    Guest Post by Jeannie Walters, CCXP

    Customer journey mapping can be a powerful tool to truly...

    From Customer Experience Data to Outcomes

    Guest Post by Annette Franz, CCXP

    Six Tech Essentials to Streamline Your Restaurant’s Operations

    Guest Post by Saleem Khatri, Chief Executive Officer of Lavu

    Moments that Matter: Your Journey Mapping Questions Answered

    We recently hosted a webinar with special guest, Jim Tincher of Heart of the Customer, that...

    How to Analyze Qualitative Customer Feedback

    Data analysis is incredible. The way customer experience platforms can take data such as survey...