Five Opportunities for Convenience Stores in 2023
As the summer comes to a close and brands look ahead to 2023, Cameron Watt, President & CEO of Intouch Insight, addressed attendees of the Outlook...
The results are in! According to a recent study performed by Intouch Insight, the petro-convenience industry scored higher on aggregate than the QSR industry on five key areas of customer service.
Watch the video above to see Cameron Watt, President & CEO of Intouch, as a keynote speaker at Outlook Leadership Conference in Phoenix on November 11. In the video, Watt reveals the results of Intouch's annual benchmarking study performed in partnership with CSP Magazine, a division of Winsight Media, and how the results compare to a parallel study conducted in the QSR industry.
More information about Watt's presentation can also be found here.
Learn more about your customer experience.
Speak with one of our experts about IntouchShop mystery shopping programs.
Consumer Behavior & COVID Adjustments in Convenience Stores
After a rollercoaster of a year, Cameron Watt, President and CEO of Intouch Insight, was back and in person at the 2021 Outlook Leadership Conference...
Are Kum & Go and Del Taco Doing Loyalty Programs Right?
Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to...