2 min read
Are Kum & Go and Del Taco Doing Loyalty Programs Right?
Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to...
Customer Experience (3)
2 min read
New Cars, Electric Vehicles, and Insurance Coverage
Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them...
3 min read
Demystifying Mystery Shoppers
Mystery shoppers, secret shoppers, silent shoppers…they are known by many names, but who are these shoppers shrouded in enigma? And what exactly do...
2 min read
Holiday Shopping, Black Friday, and Collecting Customer Feedback
With summer just around the corner and consumers focused on summer vacation plans, we know that businesses are looking ahead to the holiday season....
2 min read
Restaurant Technology, Pet Retailers, and the Latest Banking Trends
What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of...
4 min read
How to Choose a Mystery Shopping Company
Whether you’re launching a new mystery shopping program or improving an existing one, third party mystery shopping providers, aka MSPs, are a big...
2 min read
Emerging Experiences: Where Tech Meets Taste
From Consumer Trend Reports to the Annual Drive-Thru Study, Intouch Insight has been a trusted source of customer experience data for years. Now, in...
2 min read
Breakfast Trends, Popular Pizza Joints, and AI in the Drive-Thru
At Intouch Insight, we believe in making data-driven decisions. In addition to the software and services we provide our partners, we conduct ongoing...
2 min read
Will Discount Stores be 2023's Disruptors?
Consumer trends over the past few years have been volatile, to say the least. As concerns shifted away from health and safety, we saw traditional...
2 min read
All New CX Toolkit for 2023
Happy new year! At Intouch Insight, we’re excited for what 2023 will bring for us and our partners. And we’re kicking it off with an all-new Customer...