2 min read
Consumer Data on Grocery Shopping and Self Serve Kiosks vs. Cashiers
Technology is continuously evolving the way in which consumers interact with brands. And it’s imperative for businesses to keep up with these trends...
2 min read
Technology is continuously evolving the way in which consumers interact with brands. And it’s imperative for businesses to keep up with these trends...
2 min read
Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to...
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Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them...
3 min read
Mystery shoppers, secret shoppers, silent shoppers…they are known by many names, but who are these shoppers shrouded in enigma? And what exactly do...
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With summer just around the corner and consumers focused on summer vacation plans, we know that businesses are looking ahead to the holiday season....
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What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of...
4 min read
Whether you’re launching a new mystery shopping program or improving an existing one, third party mystery shopping providers, aka MSPs, are a big...
2 min read
From Consumer Trend Reports to the Annual Drive-Thru Study, Intouch Insight has been a trusted source of customer experience data for years. Now, in...
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At Intouch Insight, we believe in making data-driven decisions. In addition to the software and services we provide our partners, we conduct ongoing...
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Consumer trends over the past few years have been volatile, to say the least. As concerns shifted away from health and safety, we saw traditional...