2 min read
Make the Most of Channel Blurring Opportunities
Looking to make 2023 your best year yet? One of the biggest opportunities we’re seeing carry over into 2023 is channel blurring. This refers to when...
2 min read
Looking to make 2023 your best year yet? One of the biggest opportunities we’re seeing carry over into 2023 is channel blurring. This refers to when...
2 min read
You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality...
3 min read
If you’re reading this, we can assume you know the importance of customer experience in driving brand growth and revenue. But today, it's easy to...
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Rising inflation and concerns about economic instability have both brands and consumers concerned. But, after years of pandemic-related restrictions...
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As anyone who has recently filled up their gas tank or purchased groceries will tell you, the cost of living just keeps going up. Consumer reactions...
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Analysis paralysis can be a real problem. The more data you’ve collected the better informed your business decisions will be. But distilling raw...
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A customer experience management (CEM) program without a measurement strategy is like having a sports car without any gasoline. Data is the fuel that...
1 min read
At Intouch Insight, our priority is the people we work with every day. That means providing customers who use our software with the best tools...
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The CX world has been turned on its head. Even before the global pandemic changed customer journeys forever, many organizations experienced the rapid...
4 min read
Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic accelerated many trends that experts assumed would...