2 min read
Throughout 2020 we’ve experienced a drastic rise in interactions and experiences going virtual. We saw an increase in online shopping as well as many businesses transitioning their staff to working remotely – and our operational audit programs are no...
3 min read
Keeping your franchisees engaged, connected with the corporate office and committed to delivering brand standards on an ongoing basis are three key components of franchise management.
1 min read
As a retailer, telling a visual story that invites shoppers into your store and engages them throughout their shopping experience is as important as excellent customer service.
1 min read
An inviting store atmosphere is made up of several elements of customer experience, from cleanliness, cash lines and change rooms to lighting, temperature and music playing. The atmosphere of your store has major impact on customer experience, brand...
2 min read
A lot of small businesses don’t prioritize or perform audits. This is usually due to lack of resources, efforts to minimize expenses for the company, or the belief that audits are only necessary at large enterprises.
3 min read
You manage a business. With that role comes the responsibility of ensuring standards are being met across your locations, employees are following procedures, and everything is running as smoothly as possible.
