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        Justine Lambros

        Content Marketing Specialist

        Take Action to Drive CX Business Value at CXPA Insight Exchange 2018

        In less than one week Intouch Insight will be on it’s way to New Orleans for the CXPA Insight Exchange, an annual conference dedicated to all things customer experience. It's our first time attending the conference, and while we won’t miss our chance to try some traditional Creole cuisine, our sights are set on sharing and gathering insights from the best and brightest stakeholders in the customer experience space.

        The theme of this years event “CX Business Value: Identify, Measure, and Grow!” couldn’t be more appropriate. Tying business value to CX initiatives is a common issue among all businesses today, and for companies that want to stay competitive, proving the ROI of their CX initiatives is an essential on-going activity.

        10 Essential Restaurant KPIs to Measure Customer Experience Success

        As a restaurant owner, you know exactly how competitive the industry is and how critical...

        7 Proven Strategies to Boost Survey Response Rates

        Of all the resources you have at your disposal for gathering feedback on how your business is...

        7 Reasons Why Your VoC Program Is Not Improving Customer Experience

        According to Forrester, Voice of the Customer (VoC) is a systematic approach for collecting...

        How Cannabis Retailers Can Responsibly Sell Marijuana

        As of October 17, 2018, the recreational use and sale of cannabis is legal in Canada. This is a...

        3 Ways Convenience Store Retailers Can Collect More Customer Feedback

        Customers increasingly expect personalized omnichannel experiences. To remain competitive,...

        How to Fix the Quagmire of Too Much Customer Experience Data

        Most companies today have realized that customer experience (CX) is evolving into the number one...

        5 Stories of Great Customer Experiences That Would Make Mom Proud

        Jeanne Bliss, customer experience (CX) expert, has guided companies in their CX transformation...

        Tips for Successful Trade Show Lead Nurturing

        Consider the amount of time that goes into planning a successful trade show exhibit. You spend...

        Customer Experience Executive Search: An Interview with Christopher Rios

        We recently chatted with Christopher Rios, CX Practice Leader at Blue Rock Search which is an...