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Survey Tools

Strategies for Customer Experience Management

3 min read

Strategies for Customer Experience: Measurement 101

A customer experience management (CEM) program without a measurement strategy is like having a sports car without any gasoline. Data is the fuel that powers an effective program - helping to set benchmarks, track the impact of your actions over time, and...

Factors that play a role in your survey response rate

2 min read

Reel Them In: Top 4 Considerations to Drive More Survey Responses

If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys are the #1 method used by businesses to solicit feedback. But what if you’ve spent the time to create the perfect survey and still aren’t getting enough...

The pros and cons to the top 6 methods to disseminate your survey.

5 min read

Cast Your Line: Top 6 Methods to Disseminate Your Survey

So, you’ve built your first survey. You spent the time workshopping the questions, made sure they’re worded properly to get the information you want without making them a chore to answer and adjusted the look and feel so it’s just a joy to look at....

All about IntouchSurvey™ subscription plans

3 min read

Get More Out of Your CX Programs with IntouchSurvey™

This month, Intouch Insight is thrilled to announce the release of the latest and greatest IntouchSurvey™ self-serve model and redesigned subscription plans.

The key outcomes of Intouch Insight’s recent study on Changes in Consumer Habits

2 min read

How Grocery Stores Can Best Use Customer Feedback

With the closure and reopening of stores amid the pandemic, not to mention the implementation of new rules and regulations, it’s been hard for businesses and consumers alike to know what to expect. Grocery stores have seen customer satisfaction wane...

Pizza in an open delivery box

2 min read

How Surveys Help Restaurants Perfect the Customer Experience

As restaurants digitally accelerate and adapt to new service models, customers are grappling with how to consume and who to trust. Disruptions to traditional feedback mechanisms between restaurants and patrons have resulted in the loss of customer voice.

Highlighting new trends

2 min read

Changes in Consumer Habits During the COVID-19 Pandemic

This year has thrown everyone a massive curveball in the form of the biggest public health crisis our generation has endured. Specific experiences have varied from region to region as retailers adapt to local guidelines and regulations, but the one...

Man analyzing customer feedback - on demand webinar

3 min read

How to Analyze Qualitative Customer Feedback

Data analysis is incredible. The way customer experience platforms can take data such as survey responses, online review data, mystery shopping results, and financial data, and rapidly turn it all into digestible, actionable charts and graphs seems like...

boost survey response rates

4 min read

7 Proven Strategies to Boost Survey Response Rates

Of all the resources you have at your disposal for gathering feedback on how your business is performing, customers are your most valuable asset. Your customers provide critical insight into what you do well versus what areas need some work, and these...

voice of the employee blog

4 min read

7 Reasons Why Your VoC Program Is Not Improving Customer Experience

According to Forrester, Voice of the Customer (VoC) is a systematic approach for collecting customer feedback, mining that feedback for insights, and incorporating insights into business decisions. The important word to focus on in this definition is...