CX Tech Top-ups- New Features for the Summer!
Our team has been working hard to release new enhancements designed to make your life easier. This month, our featured releases are all about making...
This week, we’ve rounded-up content on operational strategies. Read below for content ranging from how brick and mortar stores can stay competitive during the continued rise of online retailers, to how to align your organizational and brand strategies across your business.
Best Buy CEO, Hubert Joly, reveals the brand’s strategy for providing a superior experience to consumers as they face increasing competition from online retailers.
Aligning call center operations with organizational and brand strategy isn’t always easy. This article calls out areas that may be unaligned, and how to fix it.
Looking for new ways to save time and cut costs? If you haven’t had a chance to read this ebook, download it to learn about four winning strategies for increasing operational efficiencies.
Our team has been working hard to release new enhancements designed to make your life easier. This month, our featured releases are all about making...
When properly executed, mystery shopping programs enable businesses to objectively measure the execution of their brand promises and customer...
At Intouch Insight, we’re constantly working on new features that will help you reach the top of your game. This month we have introduced new...