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Content Round-Up - Operational Strategies

Content Round-Up - Operational Strategies

This week, we’ve rounded-up content on operational strategies. Read below for content ranging from how brick and mortar stores can stay competitive during the continued rise of online retailers, to how to align your organizational and brand strategies across your business.

1. How Best Buy Is Using Superior Customer Experience to Combat Amazon

Best Buy CEO, Hubert Joly, reveals the brand’s strategy for providing a superior experience to consumers as they face increasing competition from online retailers.

2. Are Your Call Center Operations Aligned With Sales and Service Strategies?

Aligning call center operations with organizational and brand strategy isn’t always easy. This article calls out areas that may be unaligned, and how to fix it.

3. Four Winning Strategies Used by Top Brands to Save Time and Cut Costs

Looking for new ways to save time and cut costs? If you haven’t had a chance to read this ebook, download it to learn about four winning strategies for increasing operational efficiencies.

Converting to Mobile Forms: How One Company Saved $35,000
How to Fix the Quagmire of Too Much Customer Experience Data

How to Fix the Quagmire of Too Much Customer Experience Data

Most companies today have realized that customer experience (CX) is evolving into the number one factor they can control in terms of maintaining a...

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The 3 I's of Retail CX: Intelligence, Improvement and Impact

The 3 I's of Retail CX: Intelligence, Improvement and Impact

The CX world has been turned on its head. Even before the global pandemic changed customer journeys forever, many organizations experienced the rapid...

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Customer Experience Measurement: 16 KPIs the Pros are Tracking

Customer Experience Measurement: 16 KPIs the Pros are Tracking

Ask any customer experience (CX) professional and they’ll tell you that great customer experiences drive increased revenue. This is because happy...

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