Will Discount Stores be 2023's Disruptors?
Consumer trends over the past few years have been volatile, to say the least. As concerns shifted away from health and safety, we saw traditional...
1 min read
This week, we’ve rounded-up content on operational strategies. Read below for content ranging from how brick and mortar stores can stay competitive during the continued rise of online retailers, to how to align your organizational and brand strategies across your business.
1. How Best Buy Is Using Superior Customer Experience to Combat Amazon
Best Buy CEO, Hubert Joly, reveals the brand’s strategy for providing a superior experience to consumers as they face increasing competition from online retailers.
2. Are Your Call Center Operations Aligned With Sales and Service Strategies?
Aligning call center operations with organizational and brand strategy isn’t always easy. This article calls out areas that may be unaligned, and how to fix it.
3. Four Winning Strategies Used by Top Brands to Save Time and Cut Costs
Looking for new ways to save time and cut costs? If you haven’t had a chance to read this ebook, download it to learn about four winning strategies for increasing operational efficiencies.
How To Prepare for Canada Day & Independence Day
On an average July 4th weekend, Americans across the country consume 150 million hot dogs, and purchase more than 68 million cases of beer. With all...
Loyalty at Full-Service Restaurants and Accuracy at Drive-Thrus
It’s hard to believe that fall is right around the corner! But we’re closing out summer with some hot consumer data from our regular Flash Points;...