How to Fix the Quagmire of Too Much Customer Experience Data
Most companies today have realized that customer experience (CX) is evolving into the number one factor they can control in terms of maintaining a...
This week, we’ve rounded-up content on operational strategies. Read below for content ranging from how brick and mortar stores can stay competitive during the continued rise of online retailers, to how to align your organizational and brand strategies across your business.
Best Buy CEO, Hubert Joly, reveals the brand’s strategy for providing a superior experience to consumers as they face increasing competition from online retailers.
Aligning call center operations with organizational and brand strategy isn’t always easy. This article calls out areas that may be unaligned, and how to fix it.
Looking for new ways to save time and cut costs? If you haven’t had a chance to read this ebook, download it to learn about four winning strategies for increasing operational efficiencies.
Most companies today have realized that customer experience (CX) is evolving into the number one factor they can control in terms of maintaining a...
The CX world has been turned on its head. Even before the global pandemic changed customer journeys forever, many organizations experienced the rapid...
Ask any customer experience (CX) professional and they’ll tell you that great customer experiences drive increased revenue. This is because happy...