2 min read
Will Discount Stores be 2023's Disruptors?
Consumer trends over the past few years have been volatile, to say the least. As concerns shifted away from health and safety, we saw traditional...
1 min read
This week, we’ve rounded-up content on operational strategies. Read below for content ranging from how brick and mortar stores can stay competitive during the continued rise of online retailers, to how to align your organizational and brand strategies across your business.
1. How Best Buy Is Using Superior Customer Experience to Combat Amazon
Best Buy CEO, Hubert Joly, reveals the brand’s strategy for providing a superior experience to consumers as they face increasing competition from online retailers.
2. Are Your Call Center Operations Aligned With Sales and Service Strategies?
Aligning call center operations with organizational and brand strategy isn’t always easy. This article calls out areas that may be unaligned, and how to fix it.
3. Four Winning Strategies Used by Top Brands to Save Time and Cut Costs
Looking for new ways to save time and cut costs? If you haven’t had a chance to read this ebook, download it to learn about four winning strategies for increasing operational efficiencies.
4 min read
4 Steps to Improve Your Franchise's Customer Experience
In the modern business world, there are companies that exemplify stellar customer experience and support, and then there are those struggling to...
3 min read
The Importance of CX During Economic Instability
Rising inflation and concerns about economic instability have both brands and consumers concerned. But, after years of pandemic-related restrictions...