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Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

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Consumer Habits: What Retailers Need to Know for the Holidays

Fall is finally here! As the weather cools down and retailers ramp up for the holidays, let us...

The 3 I's of Retail CX: Intelligence, Improvement and Impact

The CX world has been turned on its head. Even before the global pandemic changed customer...

How Grocery Stores Can Best Use Customer Feedback

With the closure and reopening of stores amid the pandemic, not to mention the implementation of...

Paper Beats Rock; Mobile Forms Software Beats Paper

As society experiences this time of uncertainty and trepidation, providing customers with a...

The Best Technology to Improve the Shopping Experience

In a fast-paced consumer industry like grocery, both the shopping and operating experience are...