2 min read
Customer Experience Management in The Metaverse
You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality...
The retail landscape is constantly shifting, and now more than ever it's essential that retailers provide their customers with a wonderful customer experience that encourages customers to return to their store.
Whether you're a store manager or owner, there is no way for you to be present in every single store during business hours. So, how do you really know how your stores are performing or how your brand is being represented? Mystery shopping allows you to collect accurate and actionable feedback required to ensure that teams are adhering to your standards at all times.
Rest easy knowing that your associates are following set standards at every retail store and at every point in the customer experience.
Read the infographic below to see how beneficial retail mystery shopping is to improving customer loyalty and increasing sales at your stores.
Source: Vision Critical.
1 min read
CX Tech Top-Ups: New Features for November!
At Intouch Insight we are committed to ensuring our users have every tool they need to reach customer experience excellence. This month we have...
3 min read
Customer Experience Management for Any Budget
If you’re reading this, we can assume you know the importance of customer experience in driving brand growth and revenue. But today, it's easy to...