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The future of online shopping looks incredibly promising, with e-commerce spending projected to reach $1.2 trillion in 2024. To understand how shopping habits are evolving, we surveyed over 1,500 customers across North America. Our Retail Technology...
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Curious to learn how Intouch Insight's data collection and analysis solutions helped a global CPG company gain actionable insights into the...
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It’s not uncommon to see big QSR chains frequently announcing new customer experience (CX) programs. Every brand wants their customers to leave the...
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Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help High's achieve consistent customer experience goals year after...
6 min read
It's a common misconception that Mystery Shopping, Customer Feedback Surveys, and Reputation Management all deliver the same insights into the...
4 min read
Tobacco is a major source of revenue for convenience stores. According to Convenience Store News, cigarette sales drive roughly 20% inside the store,...
4 min read
Our Convenience Store Trends Report 2024 - Powering the Next Era of Convenience Store is finally here! This year, we aimed to address three primary...
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Businesses use mystery shopping as a valuable data collection method to evaluate and improve customer experience, product quality, operational...
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Want to learn how Intouch Insight's CX platform and Mystery Shopping services empower Parkland Corporation to consistently deliver exceptional...
3 min read
With the rise of technology and digital channels, brands need to ensure that customers have great experiences not only at various locations but...
