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Sarah Beckett

Voice AI Drive-Thru Insights from the 2025 Emerging Experience Study

5 min read

Can a Voice AI Drive-Thru Become Your Best Order Taker?

“Heads up, AI is giving us a hand today” reads the label on the drive-thru speaker. Does that make you feel confident, or uncomfortable? Afterall, it is for the meal you were eagerly waiting for.

The 2025 Emerging Experience Study uncovering insights on AI-Drive Thru, Mobile Ordering, and Kiosks

6 min read

Emerging Restaurant Trends Smart Operators Are Using to Win in 2025

Drive-thrus are talking back. Kiosks are taking orders. And mobile apps? They’re doing everything except handing you your fries.

Are C-Stores Carryout Contenders in the Pizza Industry?

5 min read

Pizza Trends: Are C-Stores Carryout Contenders?

In most major metropolitan markets, grabbing a pizza at a gas station can feel like a last resort. Sure, it's convenient, but more consumers don't...

Measuring C-Store Technologies using Mystery Shopping

5 min read

Can Mystery Shopping Prove Your C-Store Tech Actually Delivers?

A customer swings by your store on the way to work, grabs a breakfast sandwich, taps the screen to pay, and waits. Nothing happens. Another’s mobile...

Exploring the friendliness pizza trend from the 2025 Pizza DELCO Study

5 min read

Can Friendliness Outperform Flavor As The Next Big Pizza Trend?

Think back to your last pizza order. The craving was sky-high, and you were hoping for the whole experience to hit just right, from the first...

Latest Customer Experience Insights for Multi-location Businesses

6 min read

4 Customer Experience Insights for Multi-location Businesses in 2025

Imagine this: Leaders of a national chain gathered for their quarterly business review after a period of rapid expansion. The conversation started...

Mystery Shopping for Innovation in Retail

6 min read

Are Your Retail Innovations Delivering? Let Mystery Shopping Decide

You’ve probably noticed it: shopping doesn’t look like it used to. As customer expectations evolve, stores are getting smarter, checkout lines are...

The Impact of Third-Party Delivery on the Pizza Industry

4 min read

Pizza Trends: The Impact of Third-Party Delivery

Pizza delivery has come a long way from a simple phone call and a 30-minute wait. Today, customers expect speed, accuracy, and a hot, fresh pizza...

micro moments that affect customer satisfaction in restaurants

6 min read

Micro-Moments That Make or Break Customer Satisfaction in QSRs

Imagine this: Peter is hungry and in a hurry for something satisfying to eat. He pulls into a drive-thru, but the menu is cluttered, the line is...

Beyond the Slice: Insights into Pizza Excellence

6 min read

6 Key Pizza Trends from the 2025 Pizza DELCO Report

Once upon a time, pizza ruled delivery. Back in the 1950s, a small family shop in Los Angeles started offering free delivery, setting the stage for...