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How to Fix the Quagmire of Too Much Customer Experience Data
Most companies today have realized that customer experience (CX) is evolving into the number one factor they can control in terms of maintaining a...
Customer Experience Measurement (3)
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What Not to Do When Selecting a CX Technology Platform
Superior customer experience (CX) can be a game-changing tactic for businesses looking to transform their organization and outperform the...
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New York Flagship Survey
The customer experience. It’s often talked about, chased after, and sometimes — sadly — not considered at all. But in an environment where...
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Restaurant Operations Series: Using Measurement to Drive Execution
With the help of social media and websites like Yelp, Urbanspoon and Trip Advisor, consumers are more vocal than ever about their dine in-and quick...