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Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

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How to Make the Most of Your Mystery Shopping Budget

When someone starts a sentence with “If money was no object,” you know what follows will be a...

3 Ways to Automate Your Mystery Shopping Data

Mystery shopping is a commonly used tool to help brands ensure that their employees are delivering...

4 Key Steps to Launching a Mystery Shopping Program

Over decades of managing mystery shopping programs we've seen time and time again that the overall...

3 Essential Features of Modern Mystery Shopping

The practice of mystery shopping can trace its roots back to research methods in the 1940’s...

3 Ways IntouchCheck™ Helps During Labor Shortages

Out of the frying pan and into the fire! Now that government mandated shutdowns are behind us and...

Top Tips to Craft the Best Mystery Shopping Program

Mystery shopping works. But, to reap the rewards, you need the right program, the right questions,...

3 Reasons You Should Be Using Mobile Inspection Software

Regular operational audits and site inspection are invaluable methods to ensure your brand...

Reel Them In: Top 4 Considerations to Drive More Survey Responses

If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys are...

Cast Your Line: Top 6 Methods to Disseminate Your Survey

So, you’ve built your first survey. You spent the time workshopping the questions, made sure...

Get More Out of Your CX Programs with IntouchSurvey™

This month, Intouch Insight is thrilled to announce the release of the latest and greatest...