Skip to the main content.
GET STARTED
GET STARTED

Blog

Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

Receive the latest articles directly to your inbox with our monthly newsletter.

 

Monthly Newsletter!

Tips & Tricks

2 min read

The Benefit of Loyalty Programs Amidst Rising Inflation

As anyone who has recently filled up their gas tank or purchased groceries will tell you, the cost of living just keeps going up.

Consumer reactions to this vary greatly. Some people will shop sales while others will buy in bulk. The common goal,...

List of Do’s and Don’ts to design a high-impact virtual mystery shopping program

2 min read

Virtual Mystery Shopping Do’s and Don’ts in 2022

Keeping experiences consistent, both in-person and online has never been more important. Over the past year, we’ve seen a significant acceleration in the adoption of e-commerce and other methods for interacting virtually with businesses. Now is the time...

3 min read

How to Make the Most of Your Mystery Shopping Budget

When someone starts a sentence with “If money was no object,” you know what follows will be a grandiose and idealistic proposition. But the cost associated with new endeavours will always be a factor.

How You can Leverage Automation to Get More Out of Your Mystery Shopping Data

2 min read

3 Ways to Automate Your Mystery Shopping Data

Mystery shopping is a commonly used tool to help brands ensure that their employees are delivering on brand standards and adhering to operating standards. Brands who utilize these types of programs are already ahead of the game when it comes to improving...

Launch a Mystery Shopping Program

2 min read

4 Key Steps to Launching a Mystery Shopping Program

Over decades of managing mystery shopping programs we've seen time and time again that the overall success of a program hinges on the initial design. We've worked with brands across countless industries and, while specifics vary, the initial steps to...

Use These 3 Features To Elevate Mystery Shopping Program

2 min read

3 Essential Features of Modern Mystery Shopping

The practice of mystery shopping can trace its roots back to research methods in the 1940’s designed to assess operational and behavioral performance. While the core principle of observing and assessing locations and people who are unaware remains just...

Three ways mobile inspection software like IntouchCheck™ can help your business during labor shortages

3 min read

3 Ways IntouchCheck™ Helps During Labor Shortages

Out of the frying pan and into the fire! Now that government mandated shutdowns are behind us and businesses are allowed to keep their doors open, brands are facing a shortage of front line workers across all industries. And this labor shortage doesn’t...

Answes to FAQs on designing an impactful Mystery Shopping program

6 min read

Top Tips to Craft the Best Mystery Shopping Program

Mystery shopping works. But, to reap the rewards, you need the right program, the right questions, and the right partner.

3 ways mobile inspection software can improve your inspections

2 min read

3 Reasons You Should Be Using Mobile Inspection Software

Regular operational audits and site inspection are invaluable methods to ensure your brand standards are being executed consistently across your business. But too many businesses are still executing their inspection process using now archaic paper forms.

Factors that play a role in your survey response rate

2 min read

Reel Them In: Top 4 Considerations to Drive More Survey Responses

If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys are the #1 method used by businesses to solicit feedback. But what if you’ve spent the time to create the perfect survey and still aren’t getting enough...